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Performance, Processes and Costs: Managing Service Quality with the Balanced Scorecard

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References

1992The balanced scorecard : measures that drive performance12,082 cited
1995The Influence of Library Usage on Undergraduate Academic Success39 cited

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2007Determining factors of academic library Web site usage40 cited
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2008Acceptance and use of electronic library services in ugandan universities31 cited
2011What has been said, and what remains to be said, about the balanced scorecard? *29 cited
2014The impact of the Balanced Scorecard in libraries: From performance measurement to strategic management27 cited
2003Balanced Scorecard: linking strategic planning to measurement and communication24 cited
2004Examining the factors which influence performance measurement and management in the Thai banking industry: an application of the balanced scorecard framework21 cited
2019Evaluación del impacto de las bibliotecas escolares en España: aproximación desde una doble perspectiva metodológica cuantitativa y cualitativa

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1 cited