Trust, Participation, and Performance in Public Administration

Shlomo Mizrahi · Eran Vigoda‐Gadot · Nissim Cohen

67 citations0/0 files storedPublic Performance & Management Review

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Public Policy and Administration Research Healthcare Systems and Practices Patient Satisfaction in Healthcare

Abstract

This paper suggests a framework for measuring trust in health care at the institutional level and for explaining the impact of structural variables on trust. The empirical study was conducted in Israel using a national survey. Trust in health care is found to be positively related with performance and satisfaction much more than with participation in decision-making processes and other structural variables such as accessibility, equality, and autonomy. Participation is positively related with performance. The paper also provides an explanation based on political culture for the weak relations between participation in decision-making and trust in health-care organizations.

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References

1969A Ladder Of Citizen Participation 1993Making democracy work: civic traditions in modern Italy 1991A PUBLIC MANAGEMENT FOR ALL SEASONS?1959The Science of "Muddling Through"1972Polyarchy: Participation and Opposition.1999Social Foundations of Postindustrial Economies 1970Participation and Democratic Theory 1996Voice and equality: civic voluntarism in American politics

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2011Informal payments for health care – the phenomenon and its context 2021The role of organizational culture and voluntariness in the adoption of artificial intelligence for disaster relief operations 2010Public Sector Management, Trust, Performance, and Participation 2011Why People (Dis)like the Public Service: Citizen Perception of the Public Service and the NPM Doctrine 2021Partisan bias and citizen satisfaction, confidence, and trust in the U.S. Federal Government 2022Public Participation in Policy Making: Evidence from a Citizen Advisory Panel

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