Integration of quality management and environmental management systems

Juan José Tarı́ · José Francisco Molina-Azorín

101 citations0/0 files storedThe TQM Journal

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Quality and Management Systems Quality and Supply Management Management Systems and Quality Improvement

Abstract

Purpose Quality management (QM) and environmental management (EM) systems have several similarities. These parallels may facilitate the development of an integrated system (QEM system). A QEM system is a full, single system where quality and environmental issues are taken into account at the same time, and where QM and EM systems lose their independence. The purpose of this paper is to identify the main benefits to be derived from the integration of QM and EM systems, and to use the European Foundation for Quality Management (EFQM) model as a bridge toward the implementation of a QEM system. Design/methodology/approach First, an extensive literature review about the parallels between QM and EM systems is conducted. Second, the criteria of the EFQM model are taken into account to develop an integrated system. Findings The literature review identifies several similarities between QM and EM systems, including the reasons to implement them, benefits derived from their adoption, positive influence on cost and differentiation positions, development of hard‐to‐imitate capabilities, and common implementation factors. In addition, the EFQM model provides enablers and results criteria that may be useful for the development and implementation of an integrated QEM system. Originality/value This study is based on both a literature review and an analysis of the EFQM model. Based on this review and on the EFQM model, the contribution of this study lies in the fact that it proposes ideas and insights for managers, and other stakeholders, interested in QM and EM systems (e.g. consultants and policy makers) to develop a commitment to quality and environmental issues through an integrated system.

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References

1991Firm Resources and Sustained Competitive Advantage 2004Firm resources and sustained competitive advantage 1984A resource‐based view of the firm 1989Asset Stock Accumulation and Sustainability of Competitive Advantage 1995Green and competitive: ending the stalemate 1994Towards the Sustainable Corporation: Win-Win-Win Business Strategies for Sustainable Development 1998Contemporary Strategy Analysis 1996The Impact of Environmental Management on Firm Performance

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