Learner Support Services for Online Students: Scaffolding for success

Stacey Ludwig-Hardman · Joanna C. Dunlap

241 citations0/0 files storedThe International Review of Research in Open and Distributed Learning

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Online and Blended Learning Higher Education Research Studies Evasion and Academic Success Factors

Abstract

A critical component of an effective retention program for online students is a learner support services program. While many factors contribute to attrition, at the top of the list are level of interaction and support. To this end, some students in distance learning programs and courses report feelings of isolation, lack of self-direction and management, and eventual decrease in motivation levels. This article describes the types of learner support services strategies that can effectively address these retention challenges. Examples from Western Governors University (WGU) are provided to describe these strategies in action. Key terms: learner support, online learning, scaffolding, self-directed learning, isolation, learning community, advising

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References

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2020Academic Communities of Engagement: an expansive lens for examining support structures in blended and online learning 2015Online Formative Assessment in Higher Education: Its Pros and Cons.2004Bounded Community: Designing and Facilitating Learning Communities in Formal Courses 2015An Exploratory Factor Analysis and Reliability Analysis of the Student Online Learning Readiness (SOLR) Instrument 2005Course Completion Rates among Distance Learners: Identifying Possible Methods to Improve Retention 2009

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