Articlegreen1986

ASSESSING THE IMPACT OF INFORMATION TECHNOLOGY ON ENTERPRISE LEVEL PERFORMANCE

68 citations0/0 files storedJournal of the Association for Information Systems

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Information Technology Governance and Strategy Technology Adoption and User Behaviour Information Systems Theories and Implementation

Abstract

Implicit in most of what we do in MIS is the belief that information technology (IT) has an impact on the bottom line of the business. Surprisingly, we rarely know if this is true. It is very difficult to trace and measure the effects of information technology through a web of intermediate impacts upon enterprise level performance. In this paper, we review research that has been performed on enterprise level impacts of information systems, with a particular emphasis on research that has attempted to measure those impacts. We begin with a survey of articles published within the last ten years. This is followed by a discussion of the reference disciplines that underlie most of this work. From this we are able to draw conclusions about future directions for research in this area.

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1964Work and motivation 1975Markets and Hierarchies 1982Supplier Switching Costs and Vertical Integration in the Automobile Industry 1984A Transaction Cost Approach to Make-or-Buy Decisions 1984The information system as a competitive weapon 1986Information Technology and Corporate Strategy: A Research Perspective 1980MIS RESEARCH: REFERENCE DISCIPLINES AND A CUMULATIVE TRADITION 1982Inter-Organization Information Sharing Systems

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2009Research Note—Investments in Information Technology: Indirect Effects and Information Technology Intensity 1988Measuring Information Systems Performance: Experience With the Management By Results System at Security Pacific Bank 2006The value of IT to firms in a developing country in the catch-up process: An empirical comparison of China and the United States 1996Refocusing where and how IT value is realized: An empirical investigation 1999An empirical study of the impacts of integrating business planning and information systems planning

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