References

• 1988Consumer Perceptions of Price, Quality, and Value: A Means-End Model and Synthesis of Evidence18,274 cited
• 1995Total quality management as competitive advantage: A review and empirical study2,640 cited
• 1951Rank Correlation Methods.2,615 cited
• 1989An Instrument for Measuring the Critical Factors of Quality Management2,032 cited
• 1994A framework for quality management research and an associated measurement instrument1,968 cited
• 1996Development and Validation of TQM Implementation Constructs1,773 cited
• 1982Consumer Information, Product Quality, and Seller Reputation843 cited
• 1991The Effects of Organizational Context on Quality Management: An Empirical Investigation390 cited
• 1991Introduction to Quality Control351 cited
• 1991Why Quality Circles Failed but Total Quality Management Might Succeed228 cited
• 1992The other side of quality: ‘soft’ issues and the human resource dimension192 cited
• 1996Brands' quality levels, prices, and advertising outlays: empirical evidence on signals and information costs163 cited
• 1995Operating decisions, supplier availability and quality: An empirical study94 cited
• 1998The use of quality tools and techniques in product introduction: an assessment methodology51 cited