From ISO 9000 Series Registration to Total Quality Management: An Examination

J.M. Askey · B. G. Dele

75 citations0/0 files storedQuality Management Journal

No readable copy stored yet — this record is metadata only.

No open-access location is known for this record yet.

Literature note Cite in a project Citation map

Quality and Management Systems Quality and Supply Management Management Systems and Quality Improvement

Abstract

This article reviews how a U.K.-based, medium-sized manufacturer of specialty chemicals implemented the requirements of ISO 9002. It reports the lessons learned along with the strategies employed in using the registration as a foundation for developing total quality management (TQM). The article is based on a three-year research project, the first two years of which were carried out under the U.K. government-sponsored Teaching Company Scheme. Among the major findings are that registration to the ISO 9000 series of quality management system standards has the potential to be a good base on which to develop a TQM approach. There is, however, a real danger that a company may fail to progress beyond the minimum requirements of the standard for which registration is sought. This danger is particularly acute when gaining registration is not viewed in the context of TQM.

Paper brief

Loading…

Cite this work

Citation unavailable for this work.

BibTeX RIS CSL-JSON

No public copy is stored for this record, so only the metadata is cited.

Citations in this library

Citation map →

Stored only when both papers are in the corpus — 75 citations exist upstream.

References

1982Quality, productivity, and competitive position 1961Total quality control 1990Juran's Quality Control Handbook 1992Total Quality and Human Resources: An Executive Guide

Cited by

1997A cultural study of ISO 9000 certification 2001Influence of ISO 9000 certification on the progress of Spanish industry towards TQM 1999Improving quality management on the basis of ISO 9000 2015Understanding firms׳ selection of their ISO 9000 third-party certifiers 2002Quality management results in ISO 9000 certified Spanish firms 2010Impact of ISO 9000 implementation on the organisation 2002Areas of improvement in certified firms advancing towards TQM 2014EFQM EXCELLENCE MODEL AS THE TQM MODEL OF THE CONSTRUCTION INDUSTRY OF SOUTHEASTERN EUROPE

Explore the map →

Papers that cite the same references — the relational fallback while embeddings are still backfilling.

Imported from OpenAlex (CC0) — nothing here is generated.