Total Quality and Human Resources: An Executive Guide

B.G. Dale · Cary Lynn Cooper

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Quality and Supply Management Management and Optimization Techniques Management Systems and Quality Improvement

Abstract

1. Total Quality Management: An Overview 2. What the Senior Executives Need to Know About Quality Costing 3. The Role of the Senior Management in Total Quality Management 4. Total Quality Management, Some Common Failings of Senior Management 5. Motivating Managers to Accept and Promote Total Quality Management 6. Managing the Process of Organizational Change 7. Team Building 8. Involvement at Work 9. The Japanese Approach to TQM 10. Epilogue Appendix 1. Quality Systems 2. Quality Management Tools and Techniques: An Overview 3. Statistical Process Control 4. Failure Mode and Effects Analysis.

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