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Perceived justice and consumption experience evaluations
16 references·16 citing·37 second hopsampled
Perceived justice and consumption experience evaluations (2007)Perceived justice and consumption experie…Satisfaction: a behavioral perspective on the consumer (2010)Satisfaction: a behavioral pe…Critical Incident Technique (2007)Critical Incident TechniqueWhence Consumer Loyalty? (1999)Whence Consumer Loyalty?The Behavioral Consequences of Service Quality (1996)The Behavioral Consequences o…The Commitment-Trust Theory of Relationship Marketing (1994)The Commitment-Trust Theory o…Determinants of Long-Term Orientation in Buyer-Seller Relationships (1994)Determinants of Long-Term Ori…SERVQUAL: A multiple-Item Scale for measuring consumer perceptions of service quality (1988)SERVQUAL: A multiple-Item Sca…Consumer Perceptions of Price, Quality, and Value: A Means-End Model and Synthesis of Evidence (1988)Consumer Perceptions of Price…Developing Buyer-Seller Relationships (1987)Developing Buyer-Seller Relat…A Conceptual Model of Service Quality and Its Implications for Future Research (1985)A Conceptual Model of Service…A Service Quality Model and its Marketing Implications (1984)A Service Quality Model and i…Inequity In Social Exchange (1965)Inequity In Social ExchangeTowards an understanding of inequity. (1963)Towards an understanding of i…A Coefficient of Agreement for Nominal Scales (1960)A Coefficient of Agreement fo…The critical incident technique. (1954)The critical incident techniq…A theory of justice original editionA theory of justice original …What Have We Learned about the Effects of the COVID-19 Pandemic on Consumer Behavior? (2021)What Have We Learned about th…Understanding tour guides’ service failure: Integrating a two-tier triadic business model with attribution theory (2021)Understanding tour guides’ se…Developing relationship quality in economy hotels: the role of perceived justice, service quality, and commercial friendship (2020)Developing relationship quali…Effects of perceived justice of fair trade organizations on consumers’ purchase intention toward fair trade products (2019)Effects of perceived justice …The influence of perceived service fairness on brand trust, brand experience and brand citizenship behavior (2018)The influence of perceived se…Drivers of customer loyalty and word of mouth intentions: moderating role of interactional justice (2018)Drivers of customer loyalty a…The effects of distributive, procedural, and interactional justice on customer retention: An empirical investigation in the mobile telecom industry in Tunisia (2017)The effects of distributive, …A customer-dominant logic on service recovery and customer satisfaction (2016)A customer-dominant logic on …What may lead you to recommend and revisit a hotel after a service failure instead of complaining? (2015)What may lead you to recommen…Switching barriers and customer retention (2015)Switching barriers and custom…Do supplier perceptions of buyer fairness lead to supplier sales growth? (2015)Do supplier perceptions of bu…Service encounters and face loss: Issues of failures, fairness, and context (2013)Service encounters and face l…Influence of perceived service fairness on relationship quality and switching intention: an empirical study of restaurant experiences (2013)Influence of perceived servic…Are they being served? Linking consumer expectation, evaluation and commitment (2012)Are they being served? Linkin…The Influence of Guest Perceptions of Service Fairness on Lodging Loyalty in China (2011)The Influence of Guest Percep…Service recovery: Literature review and research issues (2011)Service recovery: Literature …Strategic Management and Marketing in the Service Sector (1984)Evolving to a New Dominant Logic for Marketing (2003)Measuring Service Quality: A Reexamination and Extension (1992)The Different Roles of Satisfaction, Trust, and Commitment in Customer Relationships (1999)Assessing the effects of quality, value, and customer satisfaction on consumer behavioral intentions in service environments (2000)Understanding Customer Experience Throughout the Customer Journey (2016)Markets and Hierarchies: Analysis and Antitrust Implications. (1976)A Cognitive Model of the Antecedents and Consequences of Satisfaction Decisions (1980)An Examination of the Nature of Trust in Buyer-Seller Relationships (1997)Exchange and Power in Social Life (2017)Advertising as Information (1974)Breaking Free from Product Marketing (1977)Information and Consumer Behavior (1970)The nature of human values (1973)The Effect of a Market Orientation on Business Profitability (1990)Conceptualizing, Measuring, and Managing Customer-Based Brand Equity (1993)Consumer Acceptance and Use of Information Technology: Extending the Unified Theory of Acceptance and Use of Technology1 (2012)Belief, Attitude, Intention and Behavior: An Introduction to Theory and Research (1975)Structural equation modeling in practice: A review and recommended two-step approach. (1988)Comparative fit indexes in structural models. (1990)The Chain of Effects from Brand Trust and Brand Affect to Brand Performance: The Role of Brand Loyalty (2001)Trust and TAM in Online Shopping: An Integrated Model1 (2003)A Theory of Social Comparison Processes (1954)A Theory of Cognitive Dissonance (1957)Exchange and Power in Social Life. (1965)Social stigma and self-esteem: The self-protective properties of stigma. (1989)FOUNDATION FOR A GENERAL STRAIN THEORY OF CRIME AND DELINQUENCY* (1992)Understanding knowledge sharing in virtual communities: An integration of social capital and social cognitive theories (2006)The Measurement of Observer Agreement for Categorical Data (1977)Schedule for Affective Disorders and Schizophrenia for School-Age Children-Present and Lifetime Version (K-SADS-PL): Initial Reliability and Validity Data (1997)Interrater reliability: the kappa statistic (2012)Disrupted Routines: Team Learning and New Technology Implementation in Hospitals (2001)What Kind of Citizen? The Politics of Educating for Democracy (2004)When Work And Family Are Allies: A Theory Of Work-Family Enrichment (2006)11. Reasons and Persons (1986)Organizational Justice: Yesterday, Today, and Tomorrow (1990)Misery Loves Companies: Rethinking Social Initiatives by Business (2003)
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References

  • 1960A Coefficient of Agreement for Nominal Scales42,335 cited
  • n.d.A theory of justice original edition24,876 cited
  • 1994The Commitment-Trust Theory of Relationship Marketing22,337 cited
  • 1985A Conceptual Model of Service Quality and Its Implications for Future Research21,635 cited
  • 1988SERVQUAL: A multiple-Item Scale for measuring consumer perceptions of service quality21,113 cited
  • 1988Consumer Perceptions of Price, Quality, and Value: A Means-End Model and Synthesis of Evidence18,274 cited
  • 1996The Behavioral Consequences of Service Quality11,994 cited
  • 1965Inequity In Social Exchange10,813 cited
  • 1987Developing Buyer-Seller Relationships9,139 cited
  • 1954The critical incident technique.8,184 cited
  • 1999Whence Consumer Loyalty?7,319 cited
  • 1994Determinants of Long-Term Orientation in Buyer-Seller Relationships6,726 cited
  • 1984A Service Quality Model and its Marketing Implications6,560 cited
  • 2010Satisfaction: a behavioral perspective on the consumer6,042 cited
  • 2007Critical Incident Technique5,287 cited
  • 1963Towards an understanding of inequity.

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Cited by

  • 2021What Have We Learned about the Effects of the COVID-19 Pandemic on Consumer Behavior?122 cited
  • 2018The influence of perceived service fairness on brand trust, brand experience and brand citizenship behavior88 cited
  • 2016A customer-dominant logic on service recovery and customer satisfaction81 cited
  • 2011The Influence of Guest Perceptions of Service Fairness on Lodging Loyalty in China73 cited
  • 2013Influence of perceived service fairness on relationship quality and switching intention: an empirical study of restaurant experiences70 cited
  • 2017The effects of distributive, procedural, and interactional justice on customer retention: An empirical investigation in the mobile telecom industry in Tunisia66 cited
  • 2015Do supplier perceptions of buyer fairness lead to supplier sales growth?63 cited
  • 2015Switching barriers and customer retention61 cited
  • 2020Developing relationship quality in economy hotels: the role of perceived justice, service quality, and commercial friendship58 cited
  • 2019Effects of perceived justice of fair trade organizations on consumers’ purchase intention toward fair trade products58 cited
  • 2018Drivers of customer loyalty and word of mouth intentions: moderating role of interactional justice54 cited
  • 2013Service encounters and face loss: Issues of failures, fairness, and context52 cited
  • 2011Service recovery: Literature review and research issues48 cited
  • 2015What may lead you to recommend and revisit a hotel after a service failure instead of complaining?46 cited
  • 2021Understanding tour guides’ service failure: Integrating a two-tier triadic business model with attribution theory45 cited
  • 2012Are they being served? Linking consumer expectation, evaluation and commitment39 cited