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The Starving Research Library User
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The Starving Research Library User (2004)The Starving Research Library UserStudent Perceptions and Expectations of Library Services Quality and User Satisfaction at Walters State Community College. (2009)Student Perceptions and Expec…Drilling the LibQUAL+® data for strategic planning (2008)Drilling the LibQUAL+® data f…A Conceptual Model of Service Quality and Its Implications for Future Research (1985)SERVQUAL: A multiple-Item Scale for measuring consumer perceptions of service quality (1988)The Behavioral Consequences of Service Quality (1996)Do Pakistani Users Differ on Library Service Quality (2012)Reliability and validity of a modified LibQUAL+® survey in Pakistan: An Urdu language experience (2014)Diagnosing the service quality improvement of university libraries in intuitionistic fuzzy environment (2018)Delivering quality service: balancing customer perceptions and expectations (1990)Users’ Hierarchical Perspectives on Library Service Quality: A “LibQUAL+” Study (2001)Users' Perceptions of Library Service Quality: A LibQUAL+ Qualitative Study. (2001)Assessment in a Medium-Sized Academic Library: A Success Story (2012)Vrednotenje kakovosti uporabniških storitev v visokošolskih knjižnicah: zadovoljstvo uporabnikov in izpolnitev njihovih pričakovanj (2017)
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  • 2009Student Perceptions and Expectations of Library Services Quality and User Satisfaction at Walters State Community College.11 cited
  • 2008Drilling the LibQUAL+® data for strategic planning8 cited

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