The Starving Research Library User

Abstract

The relationship between library institutional characteristics such as volumes held, volumes added gross, current serials, total staff and expenditures, and the scores on the four LibQUAL+(™) service quality dimensions (Affect of Service, Access to Collections, Information Control and Library as Place) are analyzed across a group of 130+ libraries that participated in spring 2002 for the members of the Association of Research Libraries and the participating libraries that are not members. Service quality indices, especially as measured by the service affect dimension, appear to have a slightly inverse relation to collection investments reflecting the higher expectations and harder-to-meet demands of the research library user. Relationships between institutional characteristics and service quality indices are also explored for OhioLINK and AAHSL, the two consortia groups that participated in 2002.

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