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Fred M. Heath · Study
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Author
Fred M. Heath
27 works
· latest 2014
· 2 institutions
cluster: provisional
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15
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17
Citations
3,320
Works here
27
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14
Most cited in this library
A Meta-Analysis of Response Rates in Web- or Internet-Based Surveys
2000 · 2,397 citations
Users' Perceptions of Library Service Quality: A LibQUAL+ Qualitative Study.
2001 · 155 citations
Score Reliability in Webor Internet-Based Surveys: Unnumbered Graphic Rating Scales versus Likert-Type Scales
2001 · 122 citations
Users’ Hierarchical Perspectives on Library Service Quality: A “LibQUAL+” Study
2001 · 98 citations
LibQUAL+: Service Quality Assessment in Research Libraries
2001 · 67 citations
Works
27 shown
Libraries Act on Their LibQUAL+ Findings
Routledge eBooks
·
2014
·
3 authors
·
book
2
citations
Does Size Matter? The Effect of Resource Base on Faculty Service Quality Perceptions in Academic Libraries
·
2009
·
3 authors
·
Open access
1
citations
Transforming Research Libraries: Teaching and Learning in the Digital Age
Art Documentation Journal of the Art Libraries Society of North America
·
2006
·
1 author
3
citations
LibQUAL+® 2010 Survey: Georgia Institute of Technology
SMARTech Repository (Georgia Institute of Technology)
·
2006
·
5 authors
·
report
1
citations
La mise en oeuvre interculturelle de LibQUAL+MC : le cas du français
Papyrus : Institutional Repository (Université de Montréal)
·
2005
·
5 authors
·
Open access
2
citations
Libraries Act on Their LibQUAL+ Findings: From Data to Action
Rutgers University Community Repository (Rutgers University)
·
2004
·
3 authors
31
citations
The Starving Research Library User
Journal of Library Administration
·
2004
·
2 authors
14
citations
Structure of Perceptions of Service Quality in Libraries: A LibQUAL+(tm) Study
Structural Equation Modeling A Multidisciplinary Journal
·
2003
·
2 authors
44
citations
LibQUAL+TM: preliminary results from 2002
Performance Measurement and Metrics
·
2003
·
3 authors
35
citations
"Zones of Tolerance" in Perceptions of Library Service Quality: A LibQUAL+ Study
portal Libraries and the Academy
·
2003
·
2 authors
48
citations
LibQUAL+™ Spring 2003 Survey: Institution Results Georgia Tech Library
SMARTech Repository (Georgia Institute of Technology)
·
2003
·
7 authors
·
report
1
citations
Score Norms for Improving Library Service Quality: A LibQUAL+ Study
portal Libraries and the Academy
·
2002
·
2 authors
61
citations
ARL Index and Other Validity Correlates of LibQUAL+ Scores
portal Libraries and the Academy
·
2002
·
3 authors
41
citations
LibQUAL+: A Methodological Suite
portal Libraries and the Academy
·
2002
·
1 author
4
citations
LibQUAL+[TM]: A Methodological Suite; Reliability and Structure of LibQUAL+[TM] Scores: Measuring Perceived Library Service Quality; Score Norms for Improving Library Service Quality: A LibQUAL+[TM] Study; ARL Index and Other Validity Correlates of LibQUAL+[TM] Scores.
portal Libraries and the Academy
·
2002
·
4 authors
1
citations
LibQUAL+™ Spring 2002 Survey Results - ARL
·
2002
·
7 authors
1
citations
Libqual+
Journal of Library Administration
·
2001
·
2 authors
30
citations
The ARL “LibQUAL+” Pilot Project
Journal of Library Administration
·
2001
·
2 authors
11
citations
Score Reliability in Webor Internet-Based Surveys: Unnumbered Graphic Rating Scales versus Likert-Type Scales
Educational and Psychological Measurement
·
2001
·
3 authors
122
citations
LibQUAL+: Service Quality Assessment in Research Libraries
IFLA Journal
·
2001
·
3 authors
67
citations
How Many Dimensions Does It Take to Measure Users' Perceptions of Libraries?: A LibQUAL+Study
portal Libraries and the Academy
·
2001
·
2 authors
49
citations
Users’ Hierarchical Perspectives on Library Service Quality: A “LibQUAL+” Study
College & Research Libraries
·
2001
·
2 authors
·
Open access
98
citations
Users' Perceptions of Library Service Quality: A LibQUAL+ Qualitative Study.
Illinois Digital Environment for Access to Learning and Scholarship (University of Illinois at Urbana-Champaign)
·
2001
·
2 authors
·
Open access
155
citations
The Search for New Measures: The ARL LibQUAL+Project--A Preliminary Report
portal Libraries and the Academy
·
2001
·
3 authors
54
citations
A Meta-Analysis of Response Rates in Web- or Internet-Based Surveys
Educational and Psychological Measurement
·
2000
·
3 authors
·
review
2,397
citations
The LibQUAL+gap measurement model: the bad, the ugly, and the good of gap measurement
Performance Measurement and Metrics
·
2000
·
2 authors
39
citations
A New Culture of Assessment: Preliminary Report on the ARL SERVQUAL Survey.
·
2000
·
2 authors
8
citations