ARL Index and Other Validity Correlates of LibQUAL+ Scores

Fred M. Heath · Colleen Cook · Martha Kyrillidou

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Library Science and Information Literacy Library Science and Information Web and Library Services

Abstract

The present study was conducted to address five research questions bearing upon the psychometric validity of LibQUAL+TM scores using data provided by 20,416 participants. It was found that LibQUAL+TM subscale and total scores were highly correlated with satisfaction scores in two independent subsamples. As expected, respondents who reported never using the library systematically rated services lower than did other users. Also as expected, LibQUAL+TM mean scores--intended primarily to measure perceived service quality--were little correlated with institutional ARL Index scores.

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1985A Conceptual Model of Service Quality and Its Implications for Future Research 1960Essentials of Psychological Testing 1989Educational measurement, 3rd ed.1994Alternative scales for measuring service quality: A comparative assessment based on psychometric and diagnostic criteria 2021Expectations and Actions 2002“Statistical,” “Practical,” and “Clinical”: How Many Kinds of Significance Do Counselors Need to Consider?2001Users' Perceptions of Library Service Quality: A LibQUAL+ Qualitative Study.2001Users’ Hierarchical Perspectives on Library Service Quality: A “LibQUAL+” Study

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2002Stability of the Reliability of LibQUAL+™ Scores: A Reliability Generalization Meta-Analysis Study 2003Two Short Forms of the LibQUAL+ Survey: Assessing Users' Perceptions of Library Service Quality 2006Using Localized Survey Items to Augment Standardized Benchmarking Measures: A LibQUAL+ Study 2003Expertise and evidence in the assessment of library service quality 2008Faculty Perception of Information Control Using LibQUAL+™ Indicators

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