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ARL Index and Other Validity Correlates of LibQUAL+ Scores
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ARL Index and Other Validity Correlates of LibQUAL+ Scores (2002)ARL Index and Other Validity Correlates o…Expectations and Actions (2021)Expectations and Actions“Statistical,” “Practical,” and “Clinical”: How Many Kinds of Significance Do Counselors Need to Consider? (2002)“Statistical,” “Practical,” a…Users' Perceptions of Library Service Quality: A LibQUAL+ Qualitative Study. (2001)Users' Perceptions of Library…Users’ Hierarchical Perspectives on Library Service Quality: A “LibQUAL+” Study (2001)Users’ Hierarchical Perspecti…Alternative scales for measuring service quality: A comparative assessment based on psychometric and diagnostic criteria (1994)Alternative scales for measur…Educational measurement, 3rd ed. (1989)Educational measurement, 3rd …A Conceptual Model of Service Quality and Its Implications for Future Research (1985)A Conceptual Model of Service…Essentials of Psychological Testing (1960)Essentials of Psychological T…University Rankings: How Well Do They Measure Library Service Quality? (2015)University Rankings: How Well…Examining the measurement and structural invariance of LibQUAL+® across user groups (2013)Examining the measurement and…Can Money Buy Happiness? A Statistical Analysis of Predictors for User Satisfaction (2011)Can Money Buy Happiness? A St…An independent assessment of the unidimensionality, reliability, validity and factor structure of the LibQUAL+™ scale (2011)An independent assessment of …Equating scores on “Lite” and long library user survey forms (2009)Equating scores on “Lite” and…How you can evaluate the integrity of your library service quality assessment data (2008)How you can evaluate the inte…Faculty Perception of Information Control Using LibQUAL+™ Indicators (2008)Faculty Perception of Informa…Evaluación de la calidad del servicio de una biblioteca universitaria: La experiencia del LibQUAL+ en cinco facultades de la Universidad Nacional Mayor de San Marcos (2008)Evaluación de la calidad del …Drilling the LibQUAL+® data for strategic planning (2008)Drilling the LibQUAL+® data f…On-Premises Library versus Google-like Information Gateway Usage Patterns: A LibQUAL+® Study (2007)On-Premises Library versus Go…Using Localized Survey Items to Augment Standardized Benchmarking Measures: A LibQUAL+ Study (2006)Using Localized Survey Items …STABILITY OF LIBRARY SERVICE QUALITY BENCHMARKING NORMS ACROSS TIME AND COHORTS: A LibQUAL+ TM STUDY (2006)STABILITY OF LIBRARY SERVICE …Questioning LibQUAL+: Critiquing its Assessment of Academic Library Effectiveness (2006)Questioning LibQUAL+: Critiqu…Two Short Forms of the LibQUAL+ Survey: Assessing Users' Perceptions of Library Service Quality (2003)Two Short Forms of the LibQUA…Expertise and evidence in the assessment of library service quality (2003)Expertise and evidence in the…Stability of the Reliability of LibQUAL+™ Scores: A Reliability Generalization Meta-Analysis Study (2002)Stability of the Reliability …Consumer Perceptions of Price, Quality, and Value: A Means-End Model and Synthesis of Evidence (1988)SERVQUAL: A multiple-Item Scale for measuring consumer perceptions of service quality (1988)Consumer Reactions to Electronic Shopping on the World Wide Web (1996)Capabilities, business processes, and competitive advantage: choosing the dependent variable in empirical tests of the resource‐based view (2003)The Predictive Validity of Multiple-Item versus Single-Item Measures of the Same Constructs (2007)Introduction to Classical and Modern Test Theory (1986)Statistical methods in psychology journals: Guidelines and explanations. (1999)Methods of Meta-Analysis: Correcting Error and Bias in Research Findings (2015)Advertising as Information (1974)Breaking Free from Product Marketing (1977)Strategic Management and Marketing in the Service Sector (1984)The Behavioral Consequences of Service Quality (1996)Coefficient Alpha and the Internal Structure of Tests (1951)Scaling Users' Perceptions of Library Service Quality Using Item Response Theory: A LibQUAL+ TM Study (2005)An epistemological critique of gap theory based library assessment: the case of SERVQUAL (2008)Perceived service quality, perceived value and recommendation (2008)Design of Experiments (1936)Primary, Secondary, and Meta-Analysis of Research (1976)The earth is round (p < .05). (1994)The Improvement Rate Difference for Single-Case Research (2009)Moral disengagement among children and youth: A meta‐analytic review of links to aggressive behavior (2013)The associations between problematic Facebook use, psychological distress and well-being among adolescents and young adults: A systematic review and meta-analysis (2017)Servqual : a multiple-item scale for measuring customer perceptions of service quality (1986)Refinement and reassessment of the SERVQUAL scale. (1991)Patterns of Journal Use by Faculty at Three Diverse Universities (2003)Concurrent Validity of LibQUAL+™ Scores: What Do LibQUAL+™ Scores Measure? (2005)Librarians as Teachers: A Qualitative Inquiry into Professional Identity (2008)Delivering quality service: balancing customer perceptions and expectations (1990)Reliability and Structure of LibQUAL+ Scores: Measuring Perceived Library Service Quality (2002)Optimism, coping, and health: Assessment and implications of generalized outcome expectancies. (1985)Illusion and well-being: A social psychological perspective on mental health. (1988)The Power of Feedback (2007)Emotional Intelligence (1990)Guidelines, criteria, and rules of thumb for evaluating normed and standardized assessment instruments in psychology. (1994)Handbook of Positive Psychology (2001)The Development of Epistemological Theories: Beliefs About Knowledge and Knowing and Their Relation to Learning (1997)A Conceptual Framework for Assessing Motivation and Self-Regulated Learning in College Students (2004)
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References

  • 1985A Conceptual Model of Service Quality and Its Implications for Future Research21,635 cited
  • 1960Essentials of Psychological Testing4,513 cited
  • 1989Educational measurement, 3rd ed.2,851 cited
  • 1994Alternative scales for measuring service quality: A comparative assessment based on psychometric and diagnostic criteria1,492 cited
  • 2021Expectations and Actions693 cited
  • 2002“Statistical,” “Practical,” and “Clinical”: How Many Kinds of Significance Do Counselors Need to Consider?398 cited
  • 2001Users' Perceptions of Library Service Quality: A LibQUAL+ Qualitative Study.155 cited
  • 2001Users’ Hierarchical Perspectives on Library Service Quality: A “LibQUAL+” Study98 cited

Cited by

  • 2002Stability of the Reliability of LibQUAL+™ Scores: A Reliability Generalization Meta-Analysis Study47 cited
  • 2003Two Short Forms of the LibQUAL+ Survey: Assessing Users' Perceptions of Library Service Quality39 cited
  • 2006Using Localized Survey Items to Augment Standardized Benchmarking Measures: A LibQUAL+ Study32 cited
  • 2003Expertise and evidence in the assessment of library service quality31 cited
  • 2008Faculty Perception of Information Control Using LibQUAL+™ Indicators22 cited
  • 2008How you can evaluate the integrity of your library service quality assessment data

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18 cited
  • 2006STABILITY OF LIBRARY SERVICE QUALITY BENCHMARKING NORMS ACROSS TIME AND COHORTS: A LibQUAL+ TM STUDY16 cited
  • 2013Examining the measurement and structural invariance of LibQUAL+® across user groups15 cited
  • 2007On-Premises Library versus Google-like Information Gateway Usage Patterns: A LibQUAL+® Study14 cited
  • 2011An independent assessment of the unidimensionality, reliability, validity and factor structure of the LibQUAL+™ scale13 cited
  • 2011Can Money Buy Happiness? A Statistical Analysis of Predictors for User Satisfaction12 cited
  • 2015University Rankings: How Well Do They Measure Library Service Quality?11 cited
  • 2006Questioning LibQUAL+: Critiquing its Assessment of Academic Library Effectiveness11 cited
  • 2009Equating scores on “Lite” and long library user survey forms9 cited
  • 2008Drilling the LibQUAL+® data for strategic planning8 cited
  • 2008Evaluación de la calidad del servicio de una biblioteca universitaria: La experiencia del LibQUAL+ en cinco facultades de la Universidad Nacional Mayor de San Marcos3 cited