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Customer‐employee relationship

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References

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1999Whence Consumer Loyalty?7,319 cited
1992

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Servicescapes: The Impact of Physical Surroundings on Customers and Employees

7,267 cited

1994Determinants of Long-Term Orientation in Buyer-Seller Relationships6,726 cited

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2012Examining the effect of retail service quality dimensions on customer satisfaction and loyalty: The case of the supermarket shopper55 cited
2011Beyond satisfaction55 cited
2012A review of customer satisfaction towards service quality of banking sector54 cited
2011Shared ethnicity effects on service encounters: A study across three U.S. subcultures45 cited
2016Customers' choice of a salesperson during the initial sales encounter31 cited
2012A Study of Public Sector Organizations with Respect to Recruitment, Job Satisfaction and Retention30 cited
2017Effect of salesperson personality on sales performance from the customer’s perspective27 cited
2019Roles of passengers' engagement memory and two-way communication in the premium price and information cost perceptions of a luxury cruise15 cited
2014Veränderung der Markeneinstellung anhand der Triade Kunde-Marke-Verkäufer13 cited