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Antecedents and consequences of trust in a service provider · Study

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ArticleAntecedents and consequences of trust in a service provider

Birgit Leisen2002

Article2002

Antecedents and consequences of trust in a service provider

Birgit Leisen · Michael Richard Hyman

109 citations·0/0 files stored·Journal of Business Research

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Customer Service Quality and Loyalty Patient-Provider Communication in Healthcare Patient Satisfaction in Healthcare

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References

1994The Commitment-Trust Theory of Relationship Marketing 1979A Paradigm for Developing Better Measures of Marketing Constructs 1995An Integrative Model Of Organizational Trust 1980A Cognitive Model of the Antecedents and Consequences of Satisfaction Decisions 1994Testing Structural Equation Models.1996The Behavioral Consequences of Service Quality 1987Developing Buyer-Seller Relationships 1997An Examination of the Nature of Trust in Buyer-Seller Relationships

Cited by

2012Understanding Trust in Financial Services 2015An application of European Customer Satisfaction Index (ECSI) in business to business (B2B) context 2010Dimensions of Relationship Marketing in Business-to-Business Financial Services 2014EPA Guidance on Building Trust in Mental Health Services 2011The effect of channel quality inconsistency on the association between e‐service quality and customer relationships 2009The Path of Patient Loyalty and the Role of Doctor Reputation

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2014A Study of the Multilevel and Dynamic Nature of Trust in E-Commerce from a Cross-Stage Perspectivearticle · 13 shared references 2003Measuring the quality of relationships in consumer services: an empirical studyarticle · 11 shared references 2012Impacts of perceived brand relationship orientation on attitudinal loyaltyarticle · 11 shared references 2010The impact of relationship quality on client's loyaltyarticle · 11 shared references 2001Developing Loyal Customers with a Value-adding Sales Force: Examining Customer Satisfaction and the Perceived Credibility of Consultative Salespeoplearticle · 10 shared references 2010Investigate the Impact of Relationship Marketing Orientation on Customer Loyalty: The Customer's Perspectivearticle · 10 shared references

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Year2002

Typearticle

Published2002-10-30

VenueJournal of Business Research

ISSN-L0148-2963

Languageen

Citations109

Files0 public / 0

ShelfCustomer Service Quality and Loyalty

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doi10.1016/s0148-2963(02)00343-0

openalex_workW1589625946

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2012The Moderating Influence of Broad‐Scope Trust on Customer–Seller Relationships

2012Linking Perceived Service Quality to Relational Outcomes in a Chinese Context