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Antecedents and consequences of trust in a service provider
16 references·15 citing·35 second hop
Antecedents and consequences of trust in a service provider (2002)Antecedents and consequences of trust in …An Examination of the Nature of Trust in Buyer-Seller Relationships (1997)An Examination of the Nature …The Behavioral Consequences of Service Quality (1996)The Behavioral Consequences o…Why Satisfied Customers Defect (1995)Why Satisfied Customers DefectRelationship Marketing of Services--Growing Interest, Emerging Perspectives (1995)Relationship Marketing of Ser…An Integrative Model Of Organizational Trust (1995)An Integrative Model Of Organ…The Commitment-Trust Theory of Relationship Marketing (1994)The Commitment-Trust Theory o…Testing Structural Equation Models. (1994)Testing Structural Equation M…Determinants of Long-Term Orientation in Buyer-Seller Relationships (1994)Determinants of Long-Term Ori…Testing Structural equation models (1993)Testing Structural equation m…A Model of Distributor Firm and Manufacturer Firm Working Partnerships (1990)A Model of Distributor Firm a…An Updated Paradigm for Scale Development Incorporating Unidimensionality and Its Assessment (1988)An Updated Paradigm for Scale…Developing Buyer-Seller Relationships (1987)Developing Buyer-Seller Relat…Trust in close relationships. (1985)Trust in close relationships.Confirmatory Factor Analysis (1983)Confirmatory Factor AnalysisA Cognitive Model of the Antecedents and Consequences of Satisfaction Decisions (1980)A Cognitive Model of the Ante…A Paradigm for Developing Better Measures of Marketing Constructs (1979)A Paradigm for Developing Bet…Organizational Virtues and Organizational Anthropomorphism (2021)Organizational Virtues and Or…An application of European Customer Satisfaction Index (ECSI) in business to business (B2B) context (2015)An application of European Cu…The role of trust in financial customer–seller relationships before and after the financial crisis (2014)The role of trust in financia…EPA Guidance on Building Trust in Mental Health Services (2014)EPA Guidance on Building Trus…Understanding Trust in Financial Services (2012)Understanding Trust in Financ…The Moderating Influence of Broad‐Scope Trust on Customer–Seller Relationships (2012)The Moderating Influence of B…Linking Perceived Service Quality to Relational Outcomes in a Chinese Context (2012)Linking Perceived Service Qua…Ethics, Relationship Marketing and Corporate Performance: Theoretical Analysis through the Mediating Variables (2012)Ethics, Relationship Marketin…The effect of channel quality inconsistency on the association between e‐service quality and customer relationships (2011)The effect of channel quality…Assessing patient satisfaction, trust, commitment, loyalty and doctors' reputation towards doctor services (2011)Assessing patient satisfactio…Dimensions of Relationship Marketing in Business-to-Business Financial Services (2010)Dimensions of Relationship Ma…The Path of Patient Loyalty and the Role of Doctor Reputation (2009)The Path of Patient Loyalty a…Predicting Patients' Use of Provider-Delivered E-Health (2009)Predicting Patients' Use of P…Evaluating the technological characteristics and trust affecting mobile device usage (2006)Evaluating the technological …An Investigation of Trust, Satisfaction, and Commitment on Repurchase Intentions in Professional Services (2006)An Investigation of Trust, Sa…A Conceptual Model of Service Quality and Its Implications for Future Research (1985)SERVQUAL: A multiple-Item Scale for measuring consumer perceptions of service quality (1988)Measuring Service Quality: A Reexamination and Extension (1992)The Different Roles of Satisfaction, Trust, and Commitment in Customer Relationships (1999)Assessing the effects of quality, value, and customer satisfaction on consumer behavioral intentions in service environments (2000)Understanding Customer Experience Throughout the Customer Journey (2016)Coefficient Alpha and the Internal Structure of Tests (1951)The Theory of Buyer Behavior (1971)The Nature and Scope of Marketing (1976)Trust and TAM in Online Shopping: An Integrated Model1 (2003)\nThe use of partial least squares path modeling in international marketing (2009)Markets and Hierarchies: Analysis and Antitrust Implications. (1976)Exchange and Power in Social Life (2017)Effect of expectation and disconfirmation on postexposure product evaluations: An alternative interpretation. (1977)Disconfirmation of consumer expectations through product trial. (1979)Understanding Information Systems Continuance: An Expectation-Confirmation Model1 (2001)The Market for "Lemons": Quality Uncertainty and the Market Mechanism (1970)Structural equation modeling in practice: A review and recommended two-step approach. (1988)Comparative fit indexes in structural models. (1990)Consumer Trust, Value, and Loyalty in Relational Exchanges (2002)Consumer Acceptance of Electronic Commerce: Integrating Trust and Risk with the Technology Acceptance Model (2003)Belief, Attitude, Intention and Behavior: An Introduction to Theory and Research (1975)The Chain of Effects from Brand Trust and Brand Affect to Brand Performance: The Role of Brand Loyalty (2001)Theory of the firm: Managerial behavior, agency costs and ownership structure (1976)The Evolution of Cooperation (1981)Economic Action and Social Structure: The Problem of Embeddedness (1985)Not So Different After All: A Cross-Discipline View Of Trust (1998)Psychological Safety and Learning Behavior in Work Teams (1999)External Control of Organizations: Resource Dependence Perspective (2011)A Brief Tutorial on the Development of Measures for Use in Survey Questionnaires (1998)Structural Equation Modeling and Regression: Guidelines for Research Practice (2000)A Critical Review of Construct Indicators and Measurement Model Misspecification in Marketing and Consumer Research (2003)Cutoff criteria for fit indexes in covariance structure analysis: Conventional criteria versus new alternatives (1999)Job demands, job resources, and their relationship with burnout and engagement: a multi‐sample study (2004)Sensitivity of Goodness of Fit Indexes to Lack of Measurement Invariance (2007)
this work references cited by second hop

References

  • 1994The Commitment-Trust Theory of Relationship Marketing22,337 cited
  • 1979A Paradigm for Developing Better Measures of Marketing Constructs16,553 cited
  • 1995An Integrative Model Of Organizational Trust15,026 cited
  • 1980A Cognitive Model of the Antecedents and Consequences of Satisfaction Decisions14,475 cited
  • 1994Testing Structural Equation Models.14,120 cited
  • 1996The Behavioral Consequences of Service Quality11,994 cited
  • 1987Developing Buyer-Seller Relationships9,139 cited
  • 1997An Examination of the Nature of Trust in Buyer-Seller Relationships6,819 cited
  • 1994Determinants of Long-Term Orientation in Buyer-Seller Relationships6,726 cited
  • 1988An Updated Paradigm for Scale Development Incorporating Unidimensionality and Its Assessment6,290 cited
  • 1990A Model of Distributor Firm and Manufacturer Firm Working Partnerships5,824 cited
  • 1995Relationship Marketing of Services--Growing Interest, Emerging Perspectives3,167 cited
  • 1985Trust in close relationships.3,129 cited
  • 1993Testing Structural equation models2,267 cited
  • 1995Why Satisfied Customers Defect2,226 cited

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1983
Confirmatory Factor Analysis
1,518 cited

Cited by

  • 2012Understanding Trust in Financial Services101 cited
  • 2015An application of European Customer Satisfaction Index (ECSI) in business to business (B2B) context96 cited
  • 2010Dimensions of Relationship Marketing in Business-to-Business Financial Services86 cited
  • 2014EPA Guidance on Building Trust in Mental Health Services75 cited
  • 2011The effect of channel quality inconsistency on the association between e‐service quality and customer relationships68 cited
  • 2009The Path of Patient Loyalty and the Role of Doctor Reputation58 cited
  • 2012The Moderating Influence of Broad‐Scope Trust on Customer–Seller Relationships55 cited
  • 2012Linking Perceived Service Quality to Relational Outcomes in a Chinese Context43 cited
  • 2006Evaluating the technological characteristics and trust affecting mobile device usage41 cited
  • 2014The role of trust in financial customer–seller relationships before and after the financial crisis34 cited
  • 2006An Investigation of Trust, Satisfaction, and Commitment on Repurchase Intentions in Professional Services33 cited
  • 2011Assessing patient satisfaction, trust, commitment, loyalty and doctors' reputation towards doctor services23 cited
  • 2021Organizational Virtues and Organizational Anthropomorphism21 cited
  • 2009Predicting Patients' Use of Provider-Delivered E-Health19 cited
  • 2012Ethics, Relationship Marketing and Corporate Performance: Theoretical Analysis through the Mediating Variables15 cited