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Cited by

• 2018Co-creation: A Key Link Between Corporate Social Responsibility, Customer Trust, and Customer Loyalty514 cited
• 2014What makes a destination beautiful? Dimensions of tourist aesthetic judgment449 cited
• 2012The impact of destination source credibility on destination satisfaction: The mediating effects of destination attachment and destination image425 cited
• 2005Multiple perspectives of congruence: relationships between value congruence and employee attitudes367 cited
• 2002Exploring Service Sabotage333 cited
• 2016What drives in-app purchase intention for mobile games? An examination of perceived values and loyalty326 cited
• 2013A Service Climate Synthesis and Future Research Agenda319 cited
• 2009Education as Service: The Understanding of University Experience Through the Service Logic303 cited
• 2012Enhancing business performance of hotels: The role of innovation and customer orientation271 cited
• 2010Applying to higher education: information sources and choice factors266 cited
• 2008Service co-production and value co-creation: The case for a service-oriented architecture (SOA)237 cited
• 2014Key determinants of passenger loyalty in the low-cost airline business237 cited
• 2011Acquiring and Developing Human Capital in Service Contexts: The Interconnectedness of Human Capital Resources