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Service engineering framework: A simple approach
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Service engineering framework: A simple approach (2014)Service engineering framework: A simple a…Service Systems Engineering Applications (2013)Service Systems Engineering A…A SAT View on New Service Development (2011)A SAT View on New Service Dev…Business Model Generation (2010)Business Model GenerationServices science : fundamentals, challenges and future developments (2008)Services science : fundamenta…Service Blueprinting: A Practical Technique for Service Innovation (2008)Service Blueprinting: A Pract…Exploring the financial consequences of the servitization of manufacturing (2008)Exploring the financial conse…Service systems, service scientists, SSME, and innovation (2006)Service systems, service scie…Advances in Services Innovations (2006)Advances in Services Innovati…Innovation as the core competency of a service organisation: the role of technology, knowledge and networks (2002)Innovation as the core compet…Increasing Returns and Long-Run Growth (1986)The Knowledge-Creating Company (1995)Evolving to a New Dominant Logic for Marketing (2003)Complexity of service value networks: Conceptualization and empirical investigation (2008)The Service System Is the Basic Abstraction of Service Science (2008)Innovation and Skills (2010)Profiting from technological innovation: Implications for integration, collaboration, licensing and public policy (1993)Marketing management: analysis. planning. implementation and control (2000)Satisfaction: a behavioral perspective on the consumer (2010)Analyzing the sustainability of a newly developed service: An activity theory perspective (2013)Design-integrated financial assessment of smart services (2018)Competitive Advantage: Creating and Sustaining Superior Performance (1985)Firm Resources and Sustained Competitive Advantage (1991)Firm resources and sustained competitive advantage (2004)FACTORS INFLUENCING AN ORGANISATION'S ABILITY TO MANAGE INNOVATION: A STRUCTURED LITERATURE REVIEW AND CONCEPTUAL MODEL (2008)Exploring supply chain innovation (2011)Making creativity: the value of multiple filters in the innovation process (2014)Fundamentals of service science (2007)Enterprise 2.0: New Collaborative Tools for Your Organization's Toughest Challenges (2009)Service-Dominant Logic as a Foundation for Service Science: Clarifications (2009)Self-organising socio-technical description in service systems for supporting smart user decisions in public transport (2015)Designing services that deliver (1984)The Experience Economy (2012)Theory of value co-creation: a systematic literature review (2014)Understanding Customer Experience Throughout the Customer Journey (2016)A Practical Guide for Policy Analysis: The Eightfold Path to More Effective Problem Solving (2019)The Discovery of Grounded Theory: Strategies for Qualitative Research. (1968)Competitive Strategy: Techniques for Analyzing Industries and Competitors (1980)Industrial Product-Service Systems—IPS 2 (2010)Service Innovation in the Digital Age: Key Contributions and Future Directions (2015)Service Research Priorities in a Rapidly Changing Context (2015)The Evolution and Future of Service (2010)Collaborative Business Services Provision (2013)Cloud-Based Collaborative Business Services Provision (2014)Business models for sustainable innovation: state-of-the-art and steps towards a research agenda (2012)A Critical Assessment of Business Model Research (2017)Sustainable business model innovation: A review (2018)Towards a methodology to engineer industrial product-service system – Evidence from power and automation industry (2016)Value-driven product service systems development: Methods and industrial applications (2016)Effect of customer loyalty program on customer satisfaction and its impact on customer loyalty (2019)
this work references cited by second hop

References

  • 2010Business Model Generation2,926 cited
  • 2008Exploring the financial consequences of the servitization of manufacturing1,371 cited
  • 2008Service Blueprinting: A Practical Technique for Service Innovation1,195 cited
  • 2006Service systems, service scientists, SSME, and innovation539 cited
  • 2002Innovation as the core competency of a service organisation: the role of technology, knowledge and networks388 cited
  • 2006Advances in Services Innovations88 cited
  • 2011A SAT View on New Service Development45 cited
  • 2013Service Systems Engineering Applications39 cited
  • 2008Services science : fundamentals, challenges and future developments30 cited

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