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The Evolution and Future of Service · Study

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ChapterThe Evolution and Future of Service

Raymond P. Fisk2010

Chapter2010

The Evolution and Future of Service

Raymond P. Fisk · Stephen J. Grove

21 citations·0/0 files stored·Service science: research and innovations in the service economy

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Service and Product Innovation Customer Service Quality and Loyalty Business and Management Studies

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References

1985A Conceptual Model of Service Quality and Its Implications for Future Research 1988SERVQUAL: A multiple-Item Scale for measuring consumer perceptions of service quality 2003Evolving to a New Dominant Logic for Marketing 1976The Selfish Gene 1990Market Orientation: The Construct, Research Propositions, and Managerial Implications 2012The Practice of Management 2000Technology Readiness Index (Tri)2000Self-Service Technologies: Understanding Customer Satisfaction with Technology-Based Service Encounters

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Papers that cite the same references — the relational fallback while embeddings are still backfilling.

2013Service(s) Marketing Research: Developments and Directionsarticle · 11 shared references 2010A literature review of service research since 1993article · 10 shared references 2008Research themes, concepts and relationshipsarticle · 9 shared references 2006The dynamics and evolution of the service marketing literature: 1993–2003article · 9 shared references 2010Toward a Science of Service Systemschapter · 8 shared references 2011Toward a deeper understanding of service marketing: The past, the present, and the futurearticle · 8 shared references

Details

Year2010

Typechapter

Published2010-01-01

VenueService science: research and innovations in the service economy

ISSN-L1865-4924

Languageen

Citations21

Files0 public / 0

ShelfService and Product Innovation

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doi10.1007/978-1-4419-1628-0_28

openalex_workW68761796

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