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The Evolution and Future of Service
16 references·1 citing·43 second hop
The Evolution and Future of Service (2010)The Evolution and Future of ServiceThe Practice of Management (2012)The Practice of ManagementPredictably irrational: the hidden forces that shape our decisions (2008)Predictably irrational: the h…Evolving to a New Dominant Logic for Marketing (2003)Evolving to a New Dominant Lo…Technology Readiness Index (Tri) (2000)Technology Readiness Index (T…Self-Service Technologies: Understanding Customer Satisfaction with Technology-Based Service Encounters (2000)Self-Service Technologies: Un…The meme machine (1999)The meme machineMeasuring Emotions in the Consumption Experience (1997)Measuring Emotions in the Con…Return on Quality (ROQ): Making Service Quality Financially Accountable (1995)Return on Quality (ROQ): Maki…Market Orientation: The Construct, Research Propositions, and Managerial Implications (1990)Market Orientation: The Const…SERVQUAL: A multiple-Item Scale for measuring consumer perceptions of service quality (1988)SERVQUAL: A multiple-Item Sca…Problems and Strategies in Services Marketing (1985)Problems and Strategies in Se…A Role Theory Perspective on Dyadic Interactions: The Service Encounter (1985)A Role Theory Perspective on …A Conceptual Model of Service Quality and Its Implications for Future Research (1985)A Conceptual Model of Service…Classifying Services to Gain Strategic Marketing Insights (1983)Classifying Services to Gain …Breaking Free from Product Marketing (1977)Breaking Free from Product Ma…The Selfish Gene (1976)The Selfish GeneThe Evolution of Services Advertising in a Services-Driven National Economy (2011)The Evolution of Services Adv…Strategic Management and Marketing in the Service Sector (1984)Measuring Service Quality: A Reexamination and Extension (1992)The Behavioral Consequences of Service Quality (1996)Upper Echelons: The Organization as a Reflection of Its Top Managers (1984)Dimensions of Consumer Expertise (1987)Market Orientation: Antecedents and Consequences (1993)Organizational culture and leadership (1993)Marketing in Hypermedia Computer-Mediated Environments: Conceptual Foundations (1996)The Field behind the Screen: Using Netnography for Marketing Research in Online Communities (2002)Advertising as Information (1974)Consumer Perceptions of Price, Quality, and Value: A Means-End Model and Synthesis of Evidence (1988)Coefficient Alpha and the Internal Structure of Tests (1951)On the Evaluation of Structural Equation Models (1988)User Acceptance of Computer Technology: A Comparison of Two Theoretical Models (1989)An Attitudinal Model of Technology-Based Self-Service: Moderating Effects of Consumer Traits and Situational Factors (2002)Choosing among Alternative Service Delivery Modes: An Investigation of Customer Trial of Self-Service Technologies (2005)An Updated and Streamlined Technology Readiness Index (2014)Atmospherics as a Marketing Tool (1974)A Service‐Orientated Approach to Marketing of Services (1978)The Nature and Determinants of Customer Expectations of Service (1993)Some New Thoughts on Conceptualizing Perceived Service Quality: A Hierarchical Approach (2001)Factors Influencing the Effectiveness of Relationship Marketing: A Meta-Analysis (2006)An Evolutionary Theory of Economic Change. (1983)The Theory of the Growth of the Firm (1995)Service-dominant logic: continuing the evolution (2007)Institutions and axioms: an extension and update of service-dominant logic (2015)Understanding Customer Experience Throughout the Customer Journey (2016)Evaluating Service Encounters: The Effects of Physical Surroundings and Employee Responses (1990)Zero defections: quality comes to services. (1990)eTailQ: dimensionalizing, measuring and predicting etail quality (2003)Satisfaction: a behavioral perspective on the consumer (2010)The genetical evolution of social behaviour. I (1964)Sociobiology: The New Synthesis. (1976)The Evolution of Cooperation (1981)Evolution and the Theory of Games (1988)Five Rules for the Evolution of Cooperation (2006)Evolutionary games on graphs (2007)Influencing behaviour: The mindspace way (2011)Modelling with stakeholders – Next generation (2015)‘Hypernudge’: Big Data as a mode of regulation by design (2016)The Capabilities of Market-Driven Organizations (1994)Corporate Social Responsibility (1999)The Business Case for Corporate Social Responsibility: A Review of Concepts, Research and Practice (2010)
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References

  • 1985A Conceptual Model of Service Quality and Its Implications for Future Research21,635 cited
  • 1988SERVQUAL: A multiple-Item Scale for measuring consumer perceptions of service quality21,113 cited
  • 2003Evolving to a New Dominant Logic for Marketing14,777 cited
  • 1976The Selfish Gene10,422 cited
  • 1990Market Orientation: The Construct, Research Propositions, and Managerial Implications7,320 cited
  • 2012The Practice of Management3,745 cited
  • 2000Technology Readiness Index (Tri)3,320 cited
  • 2000Self-Service Technologies: Understanding Customer Satisfaction with Technology-Based Service Encounters2,906 cited
  • 1985Problems and Strategies in Services Marketing2,819 cited
  • 2008Predictably irrational: the hidden forces that shape our decisions2,514 cited
  • 1977Breaking Free from Product Marketing2,056 cited
  • 1985A Role Theory Perspective on Dyadic Interactions: The Service Encounter2,003 cited
  • 1983Classifying Services to Gain Strategic Marketing Insights1,994 cited
  • 1997Measuring Emotions in the Consumption Experience1,970 cited
  • 1995Return on Quality (ROQ): Making Service Quality Financially Accountable1,638 cited

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  • 1999The meme machine1,441 cited
  • Cited by

    • 2011The Evolution of Services Advertising in a Services-Driven National Economy12 cited