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Raymond P. Fisk · Study
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Author
Raymond P. Fisk
51 works
· latest 2023
· 4 institutions
cluster: provisional
ORCID 0000-0002-7014-0557
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51
Citations
9,723
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Most cited in this library
Transformative service research: An agenda for the future
2012 · 996 citations
Tracking the evolution of the services marketing literature
1993 · 977 citations
The impact of other customers on service experiences: A critical incident examination of “getting along”
1997 · 766 citations
Multilevel Service Design: From Customer Value Constellation to Service Experience Blueprinting
2011 · 681 citations
Designing Multi-Interface Service Experiences
2008 · 394 citations
Works
51 shown
SDG commentary: collaboration services for sustainable development goal (SDG) partnerships
Journal of Services Marketing
·
2023
·
4 authors
·
editorial
26
citations
SDG commentary: services that sustainably manage resources for all humans-the regenerative service economy framework
Journal of Services Marketing
·
2023
·
3 authors
·
editorial
·
Open access
18
citations
SDG editorial: improving life on planet earth – a call to action for service research to achieve the sustainable development goals (SDGs)
Journal of Services Marketing
·
2023
·
4 authors
·
editorial
·
Open access
75
citations
Learning from the pioneering founders of the service research field
Journal of service management
·
2023
·
12 authors
·
Open access
14
citations
Healing the Digital Divide With Digital Inclusion: Enabling Human Capabilities
Journal of Service Research
·
2022
·
6 authors
·
Open access
138
citations
Enabling a service thinking mindset: practices for the global service ecosystem
Journal of service management
·
2022
·
4 authors
·
Open access
33
citations
Service Ecosystem Health: A Transformative Approach to Elevating Service Science
Service Science
·
2021
·
2 authors
32
citations
Creating hospitable service systems for refugees during a pandemic: leveraging resources for service inclusion
Journal of Service Theory and Practice
·
2020
·
4 authors
43
citations
Elevating the human experience (HX) through service research collaborations: introducing ServCollab
Journal of service management
·
2020
·
7 authors
·
Open access
95
citations
Commentary: transformative service research and social marketing – converging pathways to social change
Journal of Services Marketing
·
2019
·
4 authors
·
editorial
119
citations
Storytelling about places: Tourism marketing in the digital age
Cities
·
2018
·
6 authors
298
citations
Design for service inclusion: creating inclusive service systems by 2050
Journal of service management
·
2018
·
7 authors
·
Open access
354
citations
The global refugee crisis: how can transformative service researchers help?
Service Industries Journal
·
2018
·
2 authors
99
citations
Service Design for Value Networks: Enabling Value Cocreation Interactions in Healthcare
Service Science
·
2018
·
4 authors
108
citations
Upframing Service Design and Innovation for Research Impact
Journal of Service Research
·
2017
·
3 authors
·
editorial
257
citations
Value cocreation in service ecosystems
Journal of service management
·
2017
·
3 authors
271
citations
Designing for interdependence, participation and emergence in complex service systems
·
2017
·
3 authors
·
other
43
citations
The MINDS Method
Journal of Service Research
·
2016
·
6 authors
181
citations
Exposing Pinocchio customers: investigating exaggerated service stories
Journal of service management
·
2016
·
3 authors
29
citations
Billions of impoverished people deserve to be better served
Journal of service management
·
2016
·
8 authors
·
Open access
117
citations
Understanding value co-creation in complex services with many actors
Journal of service management
·
2014
·
4 authors
260
citations
Transformative service research: An agenda for the future
Journal of Business Research
·
2012
·
12 authors
996
citations
Services as Theater: Guidelines and Implications
Sage eBooks
·
2012
·
3 authors
·
chapter
55
citations
Customer experience modeling: from customer experience to service design
Journal of service management
·
2012
·
6 authors
363
citations
Multilevel Service Design: From Customer Value Constellation to Service Experience Blueprinting
Journal of Service Research
·
2011
·
4 authors
681
citations
Customers behaving badly: a state of the art review, research agenda and implications for practitioners
Journal of Services Marketing
·
2010
·
7 authors
·
Open access
289
citations
The Evolution and Future of Service
Service science: research and innovations in the service economy
·
2010
·
2 authors
·
chapter
21
citations
A Customer Liberation Manifesto
Service Science
·
2009
·
1 author
43
citations
Designing Multi-Interface Service Experiences
Journal of Service Research
·
2008
·
3 authors
394
citations
Succeeding through service innovation : a service perspective for education, research, business and government
University of Warwick
·
2008
·
19 authors
·
report
·
Open access
265
citations
Improvisation in service performances: lessons from jazz
Managing Service Quality
·
2006
·
3 authors
55
citations
Improving satisfaction with bank service offerings: measuring the contribution of each delivery channel
Managing Service Quality
·
2003
·
3 authors
132
citations
The future of services marketing: forecasts from ten services experts
Journal of Services Marketing
·
2003
·
3 authors
123
citations
Interactive Services Marketing
·
2000
·
3 authors
157
citations
Services marketing self-portraits : introspections, reflections, and glimpses from the experts
American Marketing Association eBooks
·
2000
·
3 authors
·
book
70
citations
Wiring and growing the technology of international services marketing
Journal of Services Marketing
·
1999
·
1 author
19
citations
Assessing the Theatrical Components of the Service Encounter: A Cluster Analysis Examination
Service Industries Journal
·
1998
·
3 authors
180
citations
The impact of other customers on service experiences: A critical incident examination of “getting along”
Journal of Retailing
·
1997
·
2 authors
766
citations
Applications of impression management and the drama metaphor in marketing: an introduction
European Journal of Marketing
·
1996
·
2 authors
80
citations
Going green in the service sector
European Journal of Marketing
·
1996
·
4 authors
156
citations
The Development and Emergence of Services Marketing Thought
International Journal of Service Industry Management
·
1994
·
3 authors
·
Open access
281
citations
Tracking the evolution of the services marketing literature
Journal of Retailing
·
1993
·
3 authors
·
Open access
977
citations
Observational Data Collection Methods for Services Marketing: An Overview
Journal of the Academy of Marketing Science
·
1992
·
2 authors
·
Open access
137
citations
Dramatizing the Service Experience: a Managerial Approach
Advances in services marketing and management
·
1992
·
1 author
167
citations
The Service Experience As Theater
ACR North American Advances
·
1992
·
2 authors
162
citations
Impression management in services marketing: A dramaturgical perspective.
·
1989
·
2 authors
88
citations
Disconfirmation of Equity Expectations: Effects on Consumer Satisfaction With Services
ACR North American Advances
·
1985
·
2 authors
86
citations
Theory Construction in Marketing: Some Thoughts on Thinking
Journal of Marketing
·
1984
·
4 authors
276
citations
Marketing theory : distinguished contributions
Wiley eBooks
·
1984
·
2 authors
·
book
35
citations
National Advertising, Brands, and Channel Control: An Historical Perspective with Contemporary Options
Journal of the Academy of Marketing Science
·
1982
·
2 authors
19
citations
Postchoice Evaluation: An Equity Theory Analysis of Consumer Satisfaction/Dissatisfaction with Service Choices
·
1980
·
1 author
40
citations