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Impression management in services marketing: A dramaturgical perspective. · Study

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ArticleImpression management in services marketing: A dramaturgical perspective.

Stephen J. Grove1989

Article1989

Impression management in services marketing: A dramaturgical perspective.

Stephen J. Grove · Raymond P. Fisk

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Customer Service Quality and Loyalty Management and Organizational Studies Emotional Labor in Professions

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2003Electronic window dressing: impression management with Websites 2003Emotional and Physiological Processes and Positive Intervention Strategies 2013Attachment and Autonomy in the Workplace 2008Drama in the dining room: theatrical perspectives on the foodservice encounter 2017Understanding the relationships among internal marketing practices, job satisfaction, service quality and customer satisfaction: an empirical investigation of Saudi Arabia’s service employees 2006The Relevance of Authenticity in Personal Selling: Is Genuineness an Asset or Liability?2006An empirical of service quality model from the viewpoint of management 2014Social sexual behavior at work

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Year1989

Typearticle

Published1989-01-01

Languageen

Citations88

Files0 public / 0

ShelfCustomer Service Quality and Loyalty

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openalex_workW2945282914

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