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Exploring relationship management in professional services: a study of management consultancy
16 references·7 citing·34 second hop
Exploring relationship management in professional services: a study of management consultancy (2001)Exploring relationship management in prof…Managing Business Relationships (2017)Managing Business Relationshi…Relationship Marketing Theory: Its Roots and Direction (2000)Relationship Marketing Theory…Processes of a case study methodology for postgraduate research in marketing (1998)Processes of a case study met…Consumers and Their Brands: Developing Relationship Theory in Consumer Research (1998)Consumers and Their Brands: D…Understanding Business Markets (1997)Understanding Business MarketsRelationship marketing as a paradigm shift: some conclusions from the 30R approach (1997)Relationship marketing as a p…Relationship Marketing: Theory and Practice (1996)Relationship Marketing: Theor…Interaction, relationships and networks in business markets: an evolving perspective (1996)Interaction, relationships an…Relationship marketing: Bringing quality, customer service and marketing together (1995)Relationship marketing: Bring…Qualitative Data Analysis: An Expanded Sourcebook (1994)Qualitative Data Analysis: An…Studying Interpersonal Interaction (1992)Studying Interpersonal Intera…Relationship approach to marketing in service contexts: The marketing and organizational behavior interface (1990)Relationship approach to mark…The Long Interview (1988)The Long InterviewCase Study Research: Design and Methods (1984)Case Study Research: Design a…The Development of Buyer‐Seller Relationships in Industrial Markets (1980)The Development of Buyer‐Sell…The Research Act: A Theoretical Introduction to Sociological Methods (1979)The Research Act: A Theoretic…Explaining national variation in the use of management consulting knowledge: A framework (2018)Explaining national variation…A balanced approach to professional HRD consulting: Lessons from the field (2017)A balanced approach to profes…Managers as consultants: The hybridity and tensions of neo-bureaucratic management (2014)Managers as consultants: The …VERSLAS: TEORIJA IR PRAKTIKA / BUSINESS: THEORY AND PRACTICE (2010)VERSLAS: TEORIJA IR PRAKTIKA …Behind clients’ doors: What hinders client firms from “professionally” dealing with consultancy? (2009)Behind clients’ doors: What h…An Exploratory Study of the Application of Internal Marketing in Professional Service Organizations (2009)An Exploratory Study of the A…Knowledge Management Issues and Practices: A Case Study of a Professional Services Firm (2004)Knowledge Management Issues a…Marketing Management: Analysis, Planning and Control (1973)Relationship Quality in Services Selling: An Interpersonal Influence Perspective (1990)Service management and marketing: managing the moments of truth in service competition (1990)From Marketing Mix to Relationship Marketing (1994)The evolution of relationship marketing (1995)The employer brand (1996)The Discovery of Grounded Theory: Strategies for Qualitative Research. (1968)Comprehensive criteria to judge validity and reliability of qualitative research within the realism paradigm (2000)Recognising deductive processes in qualitative research (2000)SUSTAINABLE GLOBAL SUPPLIER MANAGEMENT: THE ROLE OF DYNAMIC CAPABILITIES IN ACHIEVING COMPETITIVE ADVANTAGE (2010)Tourism image, evaluation variables and after purchase behaviour: inter-relationship (2001)Climate strength: a new direction for climate research. (2002)Stakeholder Theory: The State of the Art (2010)Mixed Methods Research: A Research Paradigm Whose Time Has Come (2004)Qualitative research: Methods in the social sciences (2006)Document Analysis as a Qualitative Research Method (2009)Three Approaches to Qualitative Content Analysis (2005)Using thematic analysis in psychology (2006)The qualitative content analysis process (2008)How should companies interact in business networks? (2002)The construction industry as a loosely coupled system: implications for productivity and innovation (2002)Risk in supply networks (2003)Problems of Reliability and Validity in Ethnographic Research (1982)Are digital natives a myth or reality? University students’ use of digital technologies (2010)What Is Qualitative Research? An Overview and Guidelines (2024)Interfirm Adaptation in Business Relationships (1991)Managing Customer Relationships for Profit: The Dynamics of Relationship Quality (1994)Inter-firm Networks: Antecedents, Mechanisms and Forms (1995)Whence Consumer Loyalty? (1999)The Chain of Effects from Brand Trust and Brand Affect to Brand Performance: The Role of Brand Loyalty (2001)Understanding Customer Experience Throughout the Customer Journey (2016)Handbook of Interview Research (2001)The Field behind the Screen: Using Netnography for Marketing Research in Online Communities (2002)The qualitative research interview (2006)
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References

  • 1984Case Study Research: Design and Methods81,948 cited
  • 1994Qualitative Data Analysis: An Expanded Sourcebook48,401 cited
  • 1998Consumers and Their Brands: Developing Relationship Theory in Consumer Research7,540 cited
  • 1979The Research Act: A Theoretical Introduction to Sociological Methods6,283 cited
  • 1988The Long Interview5,219 cited
  • 1990Relationship approach to marketing in service contexts: The marketing and organizational behavior interface1,327 cited
  • 2017Managing Business Relationships1,307 cited
  • 1980The Development of Buyer‐Seller Relationships in Industrial Markets1,300 cited
  • 1998Processes of a case study methodology for postgraduate research in marketing996 cited
  • 1995Relationship marketing: Bringing quality, customer service and marketing together827 cited
  • 1996Interaction, relationships and networks in business markets: an evolving perspective579 cited
  • 1992Studying Interpersonal Interaction569 cited
  • 1996Relationship Marketing: Theory and Practice418 cited
  • 2000Relationship Marketing Theory: Its Roots and Direction384 cited
  • 1997Understanding Business Markets365 cited

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1997
Relationship marketing as a paradigm shift: some conclusions from the 30R approach
329 cited

Cited by

  • 2014Managers as consultants: The hybridity and tensions of neo-bureaucratic management50 cited
  • 2009An Exploratory Study of the Application of Internal Marketing in Professional Service Organizations31 cited
  • 2009Behind clients’ doors: What hinders client firms from “professionally” dealing with consultancy?27 cited
  • 2018Explaining national variation in the use of management consulting knowledge: A framework26 cited
  • 2010VERSLAS: TEORIJA IR PRAKTIKA / BUSINESS: THEORY AND PRACTICE18 cited
  • 2004Knowledge Management Issues and Practices: A Case Study of a Professional Services Firm9 cited
  • 2017A balanced approach to professional HRD consulting: Lessons from the field2 cited