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"Sorry does not pay my bills". The Handling of Complaints in Everyday Interaction/Cross-Cultural Business Interaction
16 references·3 citing·35 second hop
"Sorry does not pay my bills". The Handling of Complaints in Everyday Interaction/Cross-Cultural Business Interaction (2017)"Sorry does not pay my bills". The Handli…Relations in Public. Microstudies of the Public Order (2022)Relations in Public. Microstu…From communicative competence to communicative language pedagogy (2014)From communicative competence…On Face-Work: An Analysis of Ritual Elements in Social Interaction (2003)On Face-Work: An Analysis of …Analysing Professional Genres (2000)Analysing Professional GenresInterlanguage Pragmatics: Requests, Complaints, and Apologies (1994)Interlanguage Pragmatics: Req…Conversational implicature in a second language: Learned slowly when not deliberately taught (1994)Conversational implicature in…Show and Tell? The Role of Explicit Teaching in the Learning of New Genres (1993)Show and Tell? The Role of Ex…Consciousness, Learning and Interlanguage Pragmatics (1993)Consciousness, Learning and I…Developing pragmatic awareness: closing the conversation (1991)Developing pragmatic awarenes…The Role of Consciousness in Second Language Learning1 (1990)The Role of Consciousness in …Requests and Apologies: A Cross-Cultural Study of Speech Act Realization Patterns (CCSARP)1 (1984)Requests and Apologies: A Cro…Cross-Cultural Pragmatic Failure (1983)Cross-Cultural Pragmatic Fail…Apologies and Remedial Interchanges (1983)Apologies and Remedial Interc…Universals in language usage: Politeness phenomena (1978)Universals in language usage:…Propositional Structure and Illocutionary Force. (1978)Propositional Structure and I…Expressive illocutionary acts (1978)Expressive illocutionary actsSport officials' strategies for managing interactions with players: Face-work on the front-stage (2018)Sport officials' strategies f…The effects of deductive instruction and inductive instruction on learners’ development of pragmatic competence in the teaching of Chinese as a second language (2017)The effects of deductive inst…The Neglected Combination: A Case for Explicit-Inductive Instruction in Teaching Pragmatics in ESL (2014)The Neglected Combination: A …Linguistic Communication and Speech Acts. (1982)On Discourse, Communication, and (Some) Fundamental Concepts in SLA Research (1997)Conceptualizing Willingness to Communicate in a L2: A Situational Model of L2 Confidence and Affiliation (1998)Principles of Pragmatics (2016)Speech Acts: An Essay in the Philosophy of Language (1969)How To Do Things With Words (1975)Indirectness and politeness in requests: Same or different? (1987)Constructing Social Identity: A Language Socialization Perspective (1993)Politeness (2003)The Principles of Psychology (1891)ASPECTS OF THE THEORY OF SYNTAX (1964)Knowledge of Language: Its Nature, Origin, and Use. (1988)The Role of the Linguistic Environment in Second Language Acquisition (1996)CORRECTIVE FEEDBACK AND LEARNER UPTAKE (1997)Research Methods in Applied Linguistics (2021)Ambiguity as strategy in organizational communication (1984)Language style as audience design (1984)Politeness Theory and Relational Work (2005)Developmental Issues in Interlanguage Pragmatics (1996)Do Language Learners Recognize Pragmatic Violations? Pragmatic versus Grammatical Awareness in Instructed L2 Learning (1998)Input and Interaction (2003)Small Talk: Social Functions (2003)A classification of controlled interpersonal affect regulation strategies. (2009)A Simplest Systematics for the Organization of Turn-Taking for Conversation (2015)Communicative Competence: A Pedagogically Motivated Model with Content Specifications (1995)Language, Power And Pedagogy: Bilingual Children in the Crossfire (2000)Methodological solipsism considered as a research strategy in cognitive psychology (1980)Minimal Semantics (2004)Perspectival Thought (2007)Visibility (2007)The Role Of Causal Attribution Dimensions In Trust Repair (2009)TEKNIK-TEKNIK OBSERVASI (Sebuah Alternatif Metode Pengumpulan Data Kualitatif Ilmu-ilmu Sosial) (2017)AN EXPLORATORY CROSS-SECTIONAL STUDY OF INTERLANGUAGE PRAGMATIC DEVELOPMENT (2000)Politeness and in-directness across cultures: A comparison of English, German, Polish and Russian requests (2009)Speech act research between armchair, field and laboratory (2009)
this work references cited by second hop

References

  • 1990The Role of Consciousness in Second Language Learning14,927 cited
  • 1978Universals in language usage: Politeness phenomena2,742 cited
  • 2022Relations in Public. Microstudies of the Public Order2,118 cited
  • 1983Cross-Cultural Pragmatic Failure1,929 cited
  • 2014From communicative competence to communicative language pedagogy1,622 cited
  • 1984Requests and Apologies: A Cross-Cultural Study of Speech Act Realization Patterns (CCSARP)11,242 cited
  • 2003On Face-Work: An Analysis of Ritual Elements in Social Interaction744 cited
  • 1994Interlanguage Pragmatics: Requests, Complaints, and Apologies708 cited
  • 1993Consciousness, Learning and Interlanguage Pragmatics650 cited
  • 1978Propositional Structure and Illocutionary Force.310 cited
  • 1993Show and Tell? The Role of Explicit Teaching in the Learning of New Genres281 cited
  • 1994Conversational implicature in a second language: Learned slowly when not deliberately taught271 cited
  • 1991Developing pragmatic awareness: closing the conversation252 cited
  • 1983Apologies and Remedial Interchanges228 cited
  • 2000Analysing Professional Genres158 cited

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1978
Expressive illocutionary acts
150 cited

Cited by

  • 2018Sport officials' strategies for managing interactions with players: Face-work on the front-stage45 cited
  • 2017The effects of deductive instruction and inductive instruction on learners’ development of pragmatic competence in the teaching of Chinese as a second language37 cited
  • 2014The Neglected Combination: A Case for Explicit-Inductive Instruction in Teaching Pragmatics in ESL33 cited