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Yield Management: Strategies for the Service Industries
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  • 2009Progress in visitor attraction research: Towards more effective management226 cited
  • 2012Hotel Revenue Management – A Critical Literature Review109 cited
  • 2009Forecasting hotel arrivals and occupancy using Monte Carlo simulation94 cited
  • 2006Effects of experiential elements on experiential satisfaction and loyalty intentions: a case study of the super basketball league in Taiwan89 cited
  • 2012Dynamic pricing for hotel revenue management using price multipliers86 cited
  • 2009Value creation in health care services – developing service productivity78 cited
  • 2011Dynamic room pricing model for hotel revenue management systems71 cited
  • 2009Technology revenue management system for customer groups in hotels70 cited
  • 2005Advanced booking and revenue management: Room rates and the consumers’ strategic zones68 cited
  • 2011Relationship or revenue: Potential management conflicts between customer relationship management and hotel revenue management68 cited
  • 2004Implementation of yield management practices in service organisations: empirical findings from a major hotel group67 cited
  • 2014Hotel Revenue Management: From Theory to Practice67 cited
  • 2011Visitation at capacity-constrained tourism destinations: Exploring revenue management at a national park66 cited

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  • 2005A yield management model for five-star hotels: Computerized and non-computerized implementation60 cited
  • 2007Yield management and perceptions of fairness in the hotel business55 cited
  • 2003Production planning and order acceptance in business to business electronic commerce53 cited