Addressing Conflict Rooted in Diversity: The Role of the Facilitator

Abstract

To work effectively with Latinos, social workers must acknowledge and value their diversity. Groups that value cultural diversity must develop the capacity to address conflict rooted in that diversity. Social workers who facilitate diverse groups need to be skilled in conflict resolution, cultural competency, reinforcement of purpose and process, maintenance of the facilitator role and responsibility, appropriate self-disclosure, and setting limits. The practice example described here is from a two-day retreat held by a Latino group. A conflict occurred at the retreat that underscored the importance of the role of the facilitator in addressing conflict rebooted in diversity.

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