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Organizational commitment as a moderator of the effect of training on service performance: An empirical study of small to medium-sized enterprises in Malaysia
16 references·10 citing·50 second hop
Organizational commitment as a moderator of the effect of training on service performance: An empirical study of small to medium-sized enterprises in Malaysia (2012)Organizational commitment as a moderator …Employee perceived training effectiveness relationship to employee attitudes (2008)Employee perceived training e…The Configurational Approach to Linking Strategic Human Resource Management Bundles with Business Performance: Myth or Reality? (2005)The Configurational Approach …Entrepreneurship education and training in Canada: a critical assessment (2002)Entrepreneurship education an…The relation of training practices and organizational performance in small and medium size enterprises (2001)The relation of training prac…WORK-FAMILY HUMAN RESOURCE BUNDLES AND PERCEIVED ORGANIZATIONAL PERFORMANCE. (2000)WORK-FAMILY HUMAN RESOURCE BU…The Human Equation: Building Profits by Putting People First. (1998)The Human Equation: Building …The Human Organization (1997)The Human OrganizationOrganizational alignment as competitive advantage (1992)Organizational alignment as c…Perceived organizational support and employee diligence, commitment, and innovation. (1990)Perceived organizational supp…SERVQUAL: A multiple-Item Scale for measuring consumer perceptions of service quality (1988)SERVQUAL: A multiple-Item Sca…Managerial Perspectives on Risk and Risk Taking (1987)Managerial Perspectives on Ri…Measurement of Business Performance in Strategy Research: A Comparison of Approaches (1986)Measurement of Business Perfo…ORGANIZATIONAL PERFORMANCE AND ORGANIZATIONAL LEVEL TRAINING AND SUPPORT (1985)ORGANIZATIONAL PERFORMANCE AN…Divestiture, Market Valuation, and Strategy (1984)Divestiture, Market Valuation…Tobin's $q$ Ratio and Industrial Organization (1981)Tobin's $q$ Ratio and Industr…Unit performance, situational factors, and employee attitudes in spatially separated work units (1974)Unit performance, situational…Addressing brain drain through employee development: the interplay of organizational commitment, turnover intention, and individual differences in Lebanon’s health-care sector (2024)Addressing brain drain throug…The Influence of Work Diversity on Organizational Performance in the Hospitality Sector in the UAE: The Moderating Role of HR Practices (2022)The Influence of Work Diversi…Stay away from fickle supervisor! Supervisors’ behavioral fluctuation diminishing the effect of job embeddedness on employees’ service behavior (2021)Stay away from fickle supervi…The Effect of Employee Training Service Quality: The Mediating Role of the Team Organizational Commitment (2020)The Effect of Employee Traini…Effect of talent management on service delivery in the hospitality industry (2020)Effect of talent management o…Institutionalism and its effect on HRM in the ASEAN context: Challenges and opportunities for future research (2019)Institutionalism and its effe…Small Business Strategies for Sustainability Beyond 10 Years (2017)Small Business Strategies for…Rewards for continuous training: a learning organisation perspective (2016)Rewards for continuous traini…B2B service brand identity and brand performance (2015)B2B service brand identity an…Using SERVQUAL to assess the quality of service provided by Jordanian telecommunications Sector (2014)Using SERVQUAL to assess the …Strategic Management and Marketing in the Service Sector (1984)A Conceptual Model of Service Quality and Its Implications for Future Research (1985)Measuring Service Quality: A Reexamination and Extension (1992)The Behavioral Consequences of Service Quality (1996)Evolving to a New Dominant Logic for Marketing (2003)The measurement of organizational commitment (1979)Perceived organizational support. 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(2007)The Use of Communication Technologies After Hours: The Role of Work Attitudes and Work-Life Conflict (2007)7 Getting There from Here: Research on the Effects of Work–Family Initiatives on Work–Family Conflict and Business Outcomes (2008)CAPITAL ASSET PRICES: A THEORY OF MARKET EQUILIBRIUM UNDER CONDITIONS OF RISK* (1964)Judgment under Uncertainty: Heuristics and Biases (1975)Prospect theory: An analysis of decision under risk (1988)Reconceptualizing the Determinants of Risk Behavior (1992)Overconfidence and Excess Entry: An Experimental Approach (1999)A domain‐specific risk‐attitude scale: measuring risk perceptions and risk behaviors (2002)MNC knowledge transfer, subsidiary absorptive capacity, and HRM (2003)Intellectual Capital Profiles: An Examination of Investments and Returns* (2004)What's the difference? diversity constructs as separation, variety, or disparity in organizations (2007)Technological Opportunity and Spillovers of R&D: Evidence from Firms' Patents, Profits and Market Value (1986)How do family ownership, control and management affect firm value? 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this work references cited by second hop

References

  • 1988SERVQUAL: A multiple-Item Scale for measuring consumer perceptions of service quality21,113 cited
  • 1986Measurement of Business Performance in Strategy Research: A Comparison of Approaches3,502 cited
  • 1987Managerial Perspectives on Risk and Risk Taking3,198 cited
  • 1990Perceived organizational support and employee diligence, commitment, and innovation.3,064 cited
  • 1998The Human Equation: Building Profits by Putting People First.1,559 cited
  • 1981Tobin's $q$ Ratio and Industrial Organization1,382 cited
  • 1992Organizational alignment as competitive advantage872 cited
  • 2000WORK-FAMILY HUMAN RESOURCE BUNDLES AND PERCEIVED ORGANIZATIONAL PERFORMANCE.748 cited
  • 1997The Human Organization575 cited
  • 1985ORGANIZATIONAL PERFORMANCE AND ORGANIZATIONAL LEVEL TRAINING AND SUPPORT305 cited
  • 1974Unit performance, situational factors, and employee attitudes in spatially separated work units305 cited
  • 2008Employee perceived training effectiveness relationship to employee attitudes202 cited
  • 2002Entrepreneurship education and training in Canada: a critical assessment191 cited
  • 2001The relation of training practices and organizational performance in small and medium size enterprises169 cited
  • 1984

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Divestiture, Market Valuation, and Strategy
155 cited
  • 2005The Configurational Approach to Linking Strategic Human Resource Management Bundles with Business Performance: Myth or Reality?131 cited
  • Cited by

    • 2015B2B service brand identity and brand performance50 cited
    • 2014Using SERVQUAL to assess the quality of service provided by Jordanian telecommunications Sector47 cited
    • 2019Institutionalism and its effect on HRM in the ASEAN context: Challenges and opportunities for future research31 cited
    • 2016Rewards for continuous training: a learning organisation perspective28 cited
    • 2021Stay away from fickle supervisor! Supervisors’ behavioral fluctuation diminishing the effect of job embeddedness on employees’ service behavior28 cited
    • 2022The Influence of Work Diversity on Organizational Performance in the Hospitality Sector in the UAE: The Moderating Role of HR Practices18 cited
    • 2017Small Business Strategies for Sustainability Beyond 10 Years9 cited
    • 2024Addressing brain drain through employee development: the interplay of organizational commitment, turnover intention, and individual differences in Lebanon’s health-care sector5 cited
    • 2020Effect of talent management on service delivery in the hospitality industry4 cited
    • 2020The Effect of Employee Training Service Quality: The Mediating Role of the Team Organizational Commitment1 cited