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Service Outsourcing: Capacity, Quality and Correlated Costs
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Service Outsourcing: Capacity, Quality and Correlated Costs (2009)Service Outsourcing: Capacity, Quality an…Strategic Commitments for an Optimal Capacity Decision Under Asymmetric Forecast Information (2006)Strategic Commitments for an …Understanding and Managing the Services Supply Chain (2004)Understanding and Managing th…Designing Supply Contracts: Contract Type and Information Asymmetry (2004)Designing Supply Contracts: C…Telephone Call Centers: Tutorial, Review, and Research Prospects (2003)Telephone Call Centers: Tutor…Designing a Call Center with Impatient Customers (2002)Designing a Call Center with …The Hidden Costs of IT Outsourcing (2001)The Hidden Costs of IT Outsou…Supplier-buyer contracting: Asymmetric cost information and cutoff level policy for buyer participation (2001)Supplier-buyer contracting: A…Contracting to Assure Supply: How to Share Demand Forecasts in a Supply Chain (2001)Contracting to Assure Supply:…A Supplier's Optimal Quantity Discount Policy Under Asymmetric Information (2000)A Supplier's Optimal Quantity…An Empirical Investigation of Information Technology Sourcing Practices: Lessons from Experience1 (1998)An Empirical Investigation of…Factory Physics : Foundations of Manufacturing Management (1995)Factory Physics : Foundations…APPROXIMATIONS FOR THE GI/G/m QUEUE (1993)APPROXIMATIONS FOR THE GI/G/m…Countervailing incentives in agency problems (1989)Countervailing incentives in …Mechanism Design by an Informed Principal (1983)Mechanism Design by an Inform…Optimal coordination mechanisms in generalized principal–agent problems (1982)Optimal coordination mechanis…Models and Managers: The Concept of a Decision Calculus (1970)Models and Managers: The Conc…The Economic Theory of Agency: The Principal's Problem. (1973)Moral Hazard and Observability (1979)Optimal Auction Design (1981)Incomplete Contracts: Where do We Stand? (1999)The Theory of Incentives: The Principal-Agent Model (2001)Multiagent systems: algorithmic, game-theoretic, and logical foundations (2009)Heavy-Traffic Limits for Queues with Many Exponential Servers (1981)Proceedings of the 2002 Winter Simulation Conference (2002)Dimensioning Large Call Centers (2004)Foundations and Implications of a Proposed Unified Services Theory (2006)Competitive Advantage: Creating and Sustaining Superior Performance (1985)Supply Chain Management: More Than a New Name for Logistics (1997)Evolving to a New Dominant Logic for Marketing (2003)A New Framework for Service Supply Chains (2007)Exploring the integration of sustainability and supply chain management (2013)Supply Chain Inventory Management and the Value of Shared Information (2000)The Value of Information Sharing in a Two-Level Supply Chain (2000)Information Sharing and Supply Chain Coordination (2003)Channel Performance Under Consignment Contract with Revenue Sharing (2004)Optimal Policies for a Multi-Echelon Inventory Problem (2004)Perspectives in supply chain risk management (2006)Poisson Arrivals See Time Averages (1982)Introduction to Matrix Analytic Methods in Stochastic Modeling (1999)Statistical Analysis of a Telephone Call Center (2005)The Modern Call Center: A Multi‐Disciplinary Perspective on Operations Management Research (2007)Forecasting: theory and practice (2022)An integrated inventory model for a single supplier-single customer problem (1977)A JOINT ECONOMIC‐LOT‐SIZE MODEL FOR PURCHASER AND VENDOR (1986)Channel Coordination and Quantity Discounts (1995)Closed-Loop Supply Chain Models with Product Remanufacturing (2004)Reverse Channel Design: The Case of Competing Retailers (2006)Job Market Signaling (1973)Information Distortion in a Supply Chain: The Bullwhip Effect (1997)Selling to the Newsvendor: An Analysis of Price-Only Contracts (2001)Information Sharing in a Supply Chain with Horizontal Competition (2002)Impact of eBusiness technologies on operational performance: The role of production information integration in the supply chain (2007)Antecedents of Knowledge Transfer from Consultants to Clients in Enterprise System Implementations (2005)Antecedents of Knowledge Transfer from Consultants to Clients in Enterprise System Implementations1 (2005)Cloud computing adoption by SMEs in the north east of England (2013)On theory in operations management (1998)An exploration towards a production theory and its application to construction (2000)The four roles of supply chain management in construction (2000)Enhancing New Product Development Performance: An Organizational Learning Perspective (1998)Agent-based simulation of innovation diffusion: a review (2011)Design Science Research Contributions: Finding a Balance between Artifact and Theory (2018)
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References

  • 2003Telephone Call Centers: Tutorial, Review, and Research Prospects1,360 cited
  • 1995Factory Physics : Foundations of Manufacturing Management1,349 cited
  • 2001Contracting to Assure Supply: How to Share Demand Forecasts in a Supply Chain1,025 cited
  • 1998An Empirical Investigation of Information Technology Sourcing Practices: Lessons from Experience11,005 cited
  • 1982Optimal coordination mechanisms in generalized principal–agent problems913 cited
  • 1970Models and Managers: The Concept of a Decision Calculus798 cited
  • 2004Understanding and Managing the Services Supply Chain636 cited
  • 2002Designing a Call Center with Impatient Customers576 cited
  • 2000A Supplier's Optimal Quantity Discount Policy Under Asymmetric Information546 cited
  • 2004Designing Supply Contracts: Contract Type and Information Asymmetry536 cited
  • 1983Mechanism Design by an Informed Principal434 cited
  • 2006Strategic Commitments for an Optimal Capacity Decision Under Asymmetric Forecast Information427 cited
  • 1989Countervailing incentives in agency problems417 cited
  • 1993APPROXIMATIONS FOR THE GI/G/m QUEUE408 cited
  • 2001The Hidden Costs of IT Outsourcing403 cited

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  • 2001Supplier-buyer contracting: Asymmetric cost information and cutoff level policy for buyer participation377 cited
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