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Cited by

• 2000Targets and Standards of Quality in Sport Services245 cited
• 1999Determining the causal structure of rework influences in construction211 cited
• 2002Data quality requirements analysis and modeling204 cited
• 2005The outsourcing process strategies for evaluation and management177 cited
• 1996100 Methods for Total Quality Management165 cited
• 2005Innovation, diffusion and adoption of total quality management (TQM)160 cited
• 1998Quality cost measurement under activity‐based costing155 cited
• 2007Are Students Customers? Perceptions of Academic Staff140 cited
• 2000The structural impact of total quality management on financial performance relative to competitors through customer satisfaction: A study of Malaysian manufacturing companies133 cited
• 1996The death and transfiguration of career–and of career guidance?116 cited
• 2008SERVICE QUALITY ASSESSMENT IN A GREEK HIGHER EDUCATION INSTITUTE116 cited
• 2009Total quality management and supply chain management: similarities and differences114 cited
• 2000A systemic view of organisational change and TQM113 cited
• 2011Enhancing Production Performance and Customer Performance Through Total Quality Management (TQM): Strategies For Competitive Advantage