SZodixStudyAcademic Library
ShelvesOpen access
Study · an open academic library·Metadata from OpenAlex (CC0)·Shelves·OpenAlex metadata, de-duplicated
Selected dimensions of service gender: a study of perceptions of Generation Y
16 references·0 citing·52 second hop
Selected dimensions of service gender: a study of perceptions of Generation Y (2015)Selected dimensions of service gender: a …Product gender perceptions and antecedents of product gender congruence (2010)Product gender perceptions an…What drives college-age Generation Y consumers? (2008)What drives college-age Gener…The impact of employee satisfaction on quality and profitability in high‐contact service industries (2008)The impact of employee satisf…Typologies of e‐commerce retail failures and recovery strategies (2005)Typologies of e‐commerce reta…Gender Issues in Advertising An oversight synthesis of research: 1970-2002 (2003)Gender Issues in Advertising …On the Use of College Students in Social Science Research: Insights from a Second-Order Meta-analysis (2001)On the Use of College Student…Self-Service Technologies: Understanding Customer Satisfaction with Technology-Based Service Encounters (2000)Self-Service Technologies: Un…Retail Service Branding in Electronic-Commerce Environments (2000)Retail Service Branding in El…Gender Differences in Occupational Employment (1997)Gender Differences in Occupat…In Defense of Experimental Consumer Psychology (1996)In Defense of Experimental Co…Going to Extremes: Managing Service Encounters and Assessing Provider Performance (1995)Going to Extremes: Managing S…A content analysis of gender differences in children's advertising (1994)A content analysis of gender …Enhancing the customer contact model (1990)Enhancing the customer contac…Gender and power (1987)Gender and powerThe measurement of psychological androgyny. (1974)The measurement of psychologi…Consumer Self-Concept, Symbolism and Market Behavior: A Theoretical Approach (1967)Consumer Self-Concept, Symbol…A power primer. (1992)A Meta-Analysis of Cronbach's Coefficient Alpha (1994)Gender differences in risk taking: A meta-analysis. (1999)The weirdest people in the world? (2010)WEIRD languages have misled us, too [Comment on Henrich et al.] (2010)Prospective prediction of health-related behaviours with the Theory of Planned Behaviour: a meta-analysis (2011)A Theory of Social Comparison Processes (1954)Basics of Qualitative Research (1992)Consumers and Their Brands: Developing Relationship Theory in Consumer Research (1998)Facebook advertising’s influence on intention-to-purchase and purchase amongst Millennials (2015)Gen Y customer loyalty in online shopping: An integrated model of trust, user experience and branding (2016)Online Shopping Motives during the COVID-19 Pandemic—Lessons from the Crisis (2020)SERVQUAL: A multiple-Item Scale for measuring consumer perceptions of service quality (1988)Handbook of Qualitative Research (1994)Measuring the quality of relationships in consumer services: an empirical study (2003)Relationships and impacts of service quality, perceived value, customer satisfaction, and image: an empirical study (2008)Toward a theory of customer engagement marketing (2016)The Discovery of Grounded Theory (2017)The critical incident technique. (1954)Whence Consumer Loyalty? (1999)Critical Incident Technique (2007)The effects of service failures and recovery on customer loyalty in e‐services (2009)Effect of Recovery Efforts on Consumer Trust and Loyalty in E-Tail: A Contingency Model (2010)The role of customer affection and trust in loyalty rebuilding after service failure and recovery (2011)Social Comparison and the Idealized Images of Advertising (1991)Understanding Gender and Organizations (2009)Baking Gender Into Social Media Design: How Platforms Shape Categories for Users and Advertisers (2016)The Effect of Negative Message Framing on Green Consumption: An Investigation of the Role of Shame (2017)Is Femvertising the New Greenwashing? Examining Corporate Commitment to Gender Equality (2021)Review of Child Development Research (1965)Gender schema theory: A cognitive account of sex typing. (1981)Sexing the body: gender politics and the construction of sexuality (2000)Are leader stereotypes masculine? A meta-analysis of three research paradigms. (2011)Family: Socialization and Interaction Process (2014)Intraclass correlations: Uses in assessing rater reliability. (1979)Evaluating Structural Equation Models with Unobservable Variables and Measurement Error (1981)Structural equation modeling in practice: A review and recommended two-step approach. (1988)SATISFACTION, CITIZENSHIP BEHAVIORS, AND PERFORMANCE IN WORK UNITS: A META-ANALYSIS OF COLLECTIVE CONSTRUCT RELATIONS (2010)Determinants of organizational performance: a proposed framework (2016)Job satisfaction and employee turnover determinants in high contact services: Insights from Employees’Online reviews (2019)Evaluating Service Encounters: The Effects of Physical Surroundings and Employee Responses (1990)Zero defections: quality comes to services. (1990)An Attitudinal Model of Technology-Based Self-Service: Moderating Effects of Consumer Traits and Situational Factors (2002)eTailQ: dimensionalizing, measuring and predicting etail quality (2003)Choosing among Alternative Service Delivery Modes: An Investigation of Customer Trial of Self-Service Technologies (2005)Satisfaction: a behavioral perspective on the consumer (2010)Valuing Things: The Public and Private Meanings of Possessions (1994)Destination Image, Self-Congruity, and Travel Behavior: Toward an Integrative Model (2000)Why Do Consumers Buy Counterfeit Luxury Brands? (2009)HIERARCHIES, JOBS, BODIES: (1990)Gender and the Social Rights of Citizenship: The Comparative Analysis of Gender Relations and Welfare States (1993)Social cognitive theory of gender development and differentiation. (1999)
this work references cited by second hop

References

  • 1974The measurement of psychological androgyny.8,519 cited
  • 1987Gender and power3,394 cited
  • 2000Self-Service Technologies: Understanding Customer Satisfaction with Technology-Based Service Encounters2,906 cited
  • 2001On the Use of College Students in Social Science Research: Insights from a Second-Order Meta-analysis1,259 cited
  • 1967Consumer Self-Concept, Symbolism and Market Behavior: A Theoretical Approach895 cited
  • 1995Going to Extremes: Managing Service Encounters and Assessing Provider Performance794 cited
  • 2008What drives college-age Generation Y consumers?493 cited
  • 2008The impact of employee satisfaction on quality and profitability in high‐contact service industries456 cited
  • 2003Gender Issues in Advertising An oversight synthesis of research: 1970-2002347 cited
  • 2005Typologies of e‐commerce retail failures and recovery strategies168 cited
  • 1996In Defense of Experimental Consumer Psychology140 cited
  • 2010Product gender perceptions and antecedents of product gender congruence129 cited
  • 2000Retail Service Branding in Electronic-Commerce Environments124 cited
  • 1997Gender Differences in Occupational Employment109 cited
  • 1994A content analysis of gender differences in children's advertising

Only edges whose both ends are imported exist here. Widen the year window, or show the whole map. Back to the work

107 cited
  • 1990Enhancing the customer contact model91 cited
  • Cited by

    No citing works inside the corpus for this window.