SZodixStudyAcademic Library
ShelvesOpen access
Study · an open academic library·Metadata from OpenAlex (CC0)·Shelves·OpenAlex metadata, de-duplicated
Bank‐company interactions and relationships
4 references·16 citing·39 second hop
Bank‐company interactions and relationships (1995)Bank‐company interactions and relationshi…Marketing management: analysis. planning. implementation and control (2000)Marketing management: analysi…Strategic Management and Marketing in the Service Sector (1984)Strategic Management and Mark…International Marketing and Purchasing of Industrial Goods: An Interaction Approach (1982)International Marketing and P…Management. Tasks, Responsibilities, Practices. (1975)Management. Tasks, Responsibi…Perceived price and service quality as mediators between price fairness and perceived value in business banking relationships (2018)Perceived price and service q…Business advice by accountants to SMEs: relationships and trust (2018)Business advice by accountant…Building customer loyalty in digital banking (2017)Building customer loyalty in …A model of customer-centric banking practices for corporate clients in Bangladesh (2016)A model of customer-centric b…An Analysis of the Japanese Credit Network (2011)An Analysis of the Japanese C…Service quality measurement in the Chinese corporate banking market (2008)Service quality measurement i…The role of trust in financial services business relationships (2007)The role of trust in financia…Kotler and Borden are not dead: myth of relationship marketing and truth of the 4Ps (2007)Kotler and Borden are not dea…SME banking loyalty (and disloyalty): a qualitative study in Hong Kong (2006)SME banking loyalty (and disl…Factors that affect the trust of business clients in their banks (2006)Factors that affect the trust…Quality and customer relationship management (CRM) as competitive strategy in the Swedish banking industry (2005)Quality and customer relation…Corporate banking: the strategic impact of boundary spanner effectiveness (2001)Corporate banking: the strate…Marketing financial services to businesses: a critical review and research agenda (1999)Marketing financial services …Towards an ecological collaborative relationship management A “co‐opetive” perspective (1998)Towards an ecological collabo…Bank Relationships: A Review (1998)Bank Relationships: A ReviewBank‐corporate client “partnership” relationship: benefits and life cycle (1996)Bank‐corporate client “partne…Content Analysis: An Introduction to its Methodology. (1984)The Commitment-Trust Theory of Relationship Marketing (1994)Website features that gave rise to social commerce: a historical analysis (2013)The influence of relationship marketing orientation on brand equity in banks (2015)Online purchase determinants of loyalty: The mediating effect of satisfaction in tourism (2016)Competitive Strategy: Techniques for Analyzing Industries and Competitors (1980)Out of the Crisis (1982)Zero defections: quality comes to services. (1990)CRM literature: conceptual and functional insights by keyword analysis (2009)Measuring effectiveness of customer relationship management in Indian retail banks (2012)Customer relationship management systems (CRMS) in the healthcare environment: A systematic literature review (2020)A Conceptual Model of Service Quality and Its Implications for Future Research (1985)SERVQUAL: A multiple-Item Scale for measuring consumer perceptions of service quality (1988)Cutoff criteria for fit indexes in covariance structure analysis: Conventional criteria versus new alternatives (1999)Comparison of SERVQUAL and SERVPERF metrics: an empirical study (2011)Customer's loyalty and perception of ISO 9001 in online banking (2011)Exploring customer switching intentions through relationship marketing paradigm (2012)The social psychology of organizing (1969)The Social Psychology of Organizations. (1979)A study of the environmental management system (EMS) adoption process within Australasian organisations—2. Role of stakeholders (2004)Toward a paradigm of symbiotic entrepreneurship (2008)Coopetition Research Landscape - a Systematic Literature Review 1997-2010 (2014)The Social Construction of Reality: A Treatise in the Sociology of Knowledge. (1967)The effects of empathy and listening of salespeople on relationship quality in the retail banking industry (2015)The Discovery of Grounded Theory (2017)Investigating the Effect of Employee Empathy on Service Loyalty: The Mediating Role of Trust in and Satisfaction with a Service Employee (2019)Prospect Theory: An Analysis of Decision under Risk (1979)Prospect theory: An analysis of decision under risk (1988)Relationship marketing research (1994‐2006) (2009)Customer satisfaction and loyalty in the United Arab Emirates banking industry (2015)E-S-QUAL (2004)Conceptualizing, Measuring, and Managing Customer-Based Brand Equity (1993)Customer Loyalty: Toward an Integrated Conceptual Framework (1994)Evolving to a New Dominant Logic for Marketing (2003)The Mechanism of Internationalisation (1990)The Uppsala internationalization process model revisited: From liability of foreignness to liability of outsidership (2009)The Modern Corporation: Origins, Evolution, Attributes. (1981)Strategy and Structure: (1986)Customer-led and market-oriented: let’s not confuse the two (1998)
this work references cited by second hop

References

  • 2000Marketing management: analysis. planning. implementation and control6,649 cited
  • 1975Management. Tasks, Responsibilities, Practices.2,132 cited
  • 1982International Marketing and Purchasing of Industrial Goods: An Interaction Approach1,943 cited
  • 1984Strategic Management and Marketing in the Service Sector1,667 cited

Cited by

  • 2006SME banking loyalty (and disloyalty): a qualitative study in Hong Kong150 cited
  • 2005Quality and customer relationship management (CRM) as competitive strategy in the Swedish banking industry148 cited
  • 2007Kotler and Borden are not dead: myth of relationship marketing and truth of the 4Ps147 cited
  • 1998Towards an ecological collaborative relationship management A “co‐opetive” perspective122 cited
  • 2008Service quality measurement in the Chinese corporate banking market111 cited
  • 2007The role of trust in financial services business relationships102 cited
  • 2006Factors that affect the trust of business clients in their banks91 cited
  • 2017Building customer loyalty in digital banking86 cited
  • 2018Perceived price and service quality as mediators between price fairness and perceived value in business banking relationships83 cited
  • 1998Bank Relationships: A Review77 cited

Only edges whose both ends are imported exist here. Widen the year window, or show the whole map. Back to the work

  • 2011An Analysis of the Japanese Credit Network75 cited
  • 1996Bank‐corporate client “partnership” relationship: benefits and life cycle67 cited
  • 2016A model of customer-centric banking practices for corporate clients in Bangladesh66 cited
  • 2001Corporate banking: the strategic impact of boundary spanner effectiveness61 cited
  • 2018Business advice by accountants to SMEs: relationships and trust58 cited
  • 1999Marketing financial services to businesses: a critical review and research agenda57 cited