Accounting for Hong Kong Hospitality Students’ Intention to Join the Industry: The Role of Service Orientation, Emotional Intelligence, and Satisfaction with the Hospitality Industry

Abstract

In this study we investigated the roles of service orientation, emotional intelligence and satisfaction with the hospitality industry in affecting Hong Kong post-internship hospitality students’ career aspirations to join the hospitality industry. We found that service orientation but not emotional intelligence enhanced hospitality students’ intention to join the industry. We further found that satisfaction with the hospitality industry partially mediated the relationship between service orientation and intention to join the industry. Implications for retention research and practices are discussed.

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