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Service-QFD: Quality Function Deployment im Dienstleistungsbereich
14 references·1 citing·30 second hop
Service-QFD: Quality Function Deployment im Dienstleistungsbereich (2000)Service-QFD: Quality Function Deployment …Quality function deployment (2012)Quality function deploymentPlanning for service quality: an integrative approach (1996)Planning for service quality:…Innovationsmanagement (1996)InnovationsmanagementBusiness Reengineering (1995)Business ReengineeringA toolbook for quality improvement and problem solving (1995)A toolbook for quality improv…Verfahren der Problementdeckung und -analyse im Qualitätsmanagement von Dienstleistungsunternehmen (1994)Verfahren der Problementdecku…Business reengineering : die Radikalkur für das Unternehmen (1994)Business reengineering : die …The Voice of the Customer (1993)The Voice of the CustomerService Problem Deployment: Transformation of Problem Information into Problem Prevention Activities (1993)Service Problem Deployment: T…The quality toolbox (1992)The quality toolboxQuality function deployment : wie die Japaner Kundenwünsche in Qualität umsetzen (1992)Quality function deployment :…Kaizen : der Schlüssel zum Erfolg der Japaner im Wettbewerb (1992)Kaizen : der Schlüssel zum Er…Benchmarking: the search for industry best practices that lead to superior performance (1989)Benchmarking: the search for …The House of Quality (1988)The House of QualityKundenmitwirkung bei der Entwicklung von industriellen Dienstleistungen — eine phasenbezogene Analyse (2003)Kundenmitwirkung bei der Entw…A Conceptual Model of Service Quality and Its Implications for Future Research (1985)Zero defections: quality comes to services. (1990)Evaluating service quality in universities: a service department perspective (2007)QFD Application in the Hospitality Industry: A Hotel Case Study (2010)Capturing and prioritizing students’ requirements for course design by embedding Fuzzy-AHP and linear programming in QFD (2014)A Configuration Theory Assessment of Marketing Organization Fit with Business Strategy and Its Relationship with Marketing Performance (2003)Benchmarking Marketing Capabilities for Sustainable Competitive Advantage (2004)Handbook of Quantitative Science and Technology Research (2005)Das Neue Strategische Management (2000)Das neue St. Galler Management-Modell (2004)Frameworks for Business Process Management: A Taxonomy for Business Process Management Cases (2017)Beyond Accuracy: What Data Quality Means to Data Consumers (1996)Customer value: The next source for competitive advantage (1997)Evolving to a New Dominant Logic for Marketing (2003)Customer Satisfaction, Market Share, and Profitability: Findings From Sweden (1994)Integrating R&D and Marketing: A Review and Analysis of the Literature (1996)How to make product development projects more successful by integrating Kano's model of customer satisfaction into quality function deployment (1998)The Theory and Practice of Online Learning (2008)The use of quality management tools and techniques: a study of application in everyday situations (2005)Revising the Pareto Chart (2006)Root-Cause Analysis of Construction-Cost Overruns (2013)Management von Netzwerkorganisationen — Zum Stand der Forschung (1999)Innovation in the energy sector: Lessons learnt from R&D expenditures and patents in selected IEA countries (2014)The impact of business innovation modes on SME innovation performance in post-Soviet transition economies: The case of Belarus (2016)A tool for object-oriented modelling and analysis of business processes (1997)The Pursuit of Multiple and Parallel Organizational Flexibilities: Reconstituting Jobs (1998)The Evolution of Business Process Management: A Bibliometric Analysis (2021)Wirtschaftsinformatik — Von den Moden zum Trend (1995)Das deutsche Produktionsmodell unter dem Druck des Shareholder Value (2001)Processes in e-Government – A Holistic Framework for Modelling Electronic Public Services (2003)
this work references cited by second hop

References

  • 1988The House of Quality2,266 cited
  • 1993The Voice of the Customer1,969 cited
  • 1989Benchmarking: the search for industry best practices that lead to superior performance1,645 cited
  • 2012Quality function deployment1,105 cited
  • 1994Business reengineering : die Radikalkur für das Unternehmen325 cited
  • 1992The quality toolbox262 cited
  • 1992Kaizen : der Schlüssel zum Erfolg der Japaner im Wettbewerb147 cited
  • 1995Business Reengineering133 cited
  • 1996Innovationsmanagement132 cited
  • 1996Planning for service quality: an integrative approach106 cited
  • 1994Verfahren der Problementdeckung und -analyse im Qualitätsmanagement von Dienstleistungsunternehmen90 cited
  • 1993Service Problem Deployment: Transformation of Problem Information into Problem Prevention Activities64 cited
  • 1995A toolbook for quality improvement and problem solving54 cited
  • 1992Quality function deployment : wie die Japaner Kundenwünsche in Qualität umsetzen27 cited

Cited by

  • 2003Kundenmitwirkung bei der Entwicklung von industriellen Dienstleistungen — eine phasenbezogene Analyse10 cited

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