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Cited by

• 2003Quality assurance in education: internal, interface, and future104 cited
• 2010Assessing Quality and Evaluating Performance in Higher Education: Worlds Apart or Complementary Views?91 cited
• 2001Benchmarking in UK HE: an overview88 cited
• 2002The Roles of Leadership and Ownership in Building an Effective Quality Culture71 cited
• 2012Implementing Quality Management Systems in Higher Education Institutions55 cited
• 2007Strategic Benchmarking Reloaded with Six Sigma: Improving Your Company's Performance Using Global Best Practice31 cited
• 2005Implementing Quality Management in the University: The Role of Leadership in Finnish Universities29 cited
• 2015Determining improvement needs in higher education benchmarking28 cited
• 2007What have we learned? Themes from the literature on best-practice benchmarking22 cited
• 2012The selfish signifier: meaning, virulence and transmissibility in a management fashion19 cited
• 2005Performance indicators for assessing and benchmarking research capacities in univerisites11 cited
• 2010Key aspects of quality assurance in the teaching and training of the South African Police Service in the Northern Cape2 cited
• 2007Quality assurance in education and training programmes in business with special reference to adult literacy : an empirical survey