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Relations between Consumer Effort, Risk Reduction Strategies, and Satisfaction with the E-Commerce Buying Process: The Development of a Conceptual Framework
16 references·3 citing·38 second hop
Relations between Consumer Effort, Risk Reduction Strategies, and Satisfaction with the E-Commerce Buying Process: The Development of a Conceptual Framework (2011)Relations between Consumer Effort, Risk R…Risk as a Forensic Resource (2020)Risk as a Forensic ResourceSatisfaction: a behavioral perspective on the consumer (2010)Satisfaction: a behavioral pe…A CONJOINT ANALYSIS OF ONLINE CONSUMER SATISFACTION 1 (2005)A CONJOINT ANALYSIS OF ONLINE…Métodos de pesquisa em administração (2003)Métodos de pesquisa em admini…eTailQ: dimensionalizing, measuring and predicting etail quality (2003)eTailQ: dimensionalizing, mea…Reconceptualizing the Determinants of Risk Behavior (1992)Reconceptualizing the Determi…Measuring the Involvement Construct (1985)Measuring the Involvement Con…Marketing as Exchange (1975)Marketing as ExchangeThe Role of Risk in Consumer Behavior (1974)The Role of Risk in Consumer …Perceived Risk and Its Components: A Model and Empirical Test (1973)Perceived Risk and Its Compon…Consumer Rankings of Risk Reduction Methods (1971)Consumer Rankings of Risk Red…The Major Dimensions of Perceived Risk (1967)The Major Dimensions of Perce…An Experimental Study of Customer Effort, Expectation, and Satisfaction (1965)An Experimental Study of Cust…Perceived Risk and Consumer Decision-Making: The Case of Telephone Shopping (1964)Perceived Risk and Consumer D…Consumer Behavior as Risk Taking (1960)Consumer Behavior as Risk Tak…COMPORTAMENTO DO CONSUMIDORCOMPORTAMENTO DO CONSUMIDORMODEL EMPIRIS ONLINE TRUST DAN REPEAT PURCHASE PELANGGAN TERHADAP SITUS E-COMMERCE (2020)MODEL EMPIRIS ONLINE TRUST DA…THE DETERMINANTS OF INTENTION TO SHOP ONLINE AND EFFECTS OF BRAND EQUITY ON E-STORE PATRONAGE (2013)THE DETERMINANTS OF INTENTION…Study on consumer perception towards online ticketing in Malaysia (2011)Study on consumer perception …Marketing Behavior and Executive Action (1958)Consumer Perceptions of Privacy and Security Risks for Online Shopping (2001)Effects of reputation and website quality on online consumers' emotion, perceived risk and purchase intention (2013)Evaluating Structural Equation Models with Unobservable Variables and Measurement Error (1981)On the Evaluation of Structural Equation Models (1988)Structural equation modeling in practice: A review and recommended two-step approach. (1988)Customer perceptions of e‐service quality in online shopping (2005)Consumer e-shopping acceptance: Antecedents in a technology acceptance model (2008)From e-commerce to social commerce: A close look at design features (2012)Prospect Theory: An Analysis of Decision under Risk (1979)Culture's Consequences: International Differences in Work-Related Values (1981)Prospect theory: An analysis of decision under risk (1988)Initial Trust Formation in New Organizational Relationships (1998)Personality and domain‐specific risk taking (2005)Trust and risk in e-government adoption (2008)The Theory of Buyer Behavior (1971)An Information Processing Theory of Consumer Choice (1979)Consumer perceived value: The development of a multiple item scale (2001)Brand Experience: What Is It? How Is It Measured? Does It Affect Loyalty? (2009)Consumer Brand Engagement in Social Media: Conceptualization, Scale Development and Validation (2014)A Theory of Cognitive Dissonance (1957)An Investigation into the Determinants of Customer Satisfaction (1982)DEFINING QUALITY: ALTERNATIVES AND IMPLICATIONS (1994)Tourist Satisfaction with Mallorca, Spain, as an Off-Season Holiday Destination (2000)A Theory of Cognitive Dissonance (2017)Whence Consumer Loyalty? (1999)Whence Consumer Loyalty? (1999)Assessing the effects of quality, value, and customer satisfaction on consumer behavioral intentions in service environments (2000)Consumer patronage and risk perceptions in Internet shopping (2003)Predicting e-services adoption: a perceived risk facets perspective (2003)Factors influencing the adoption of internet banking: An integration of TAM and TPB with perceived risk and perceived benefit (2008)Developing Buyer-Seller Relationships (1987)The Changing Role of Marketing in the Corporation (1992)From Marketing Mix to Relationship Marketing: Towards a Paradigm Shift in Marketing (1994)A Model of Perceived Risk and Intended Risk-Handling Activity (1994)What drives mobile commerce? (2004)Consumer Acceptance of Electronic Commerce: Integrating Trust and Risk with the Technology Acceptance Model (2003)Understanding and Mitigating Uncertainty in Online Exchange Relationships: A Principal–Agent Perspective1 (2007)
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References

  • 2010Satisfaction: a behavioral perspective on the consumer6,042 cited
  • 1985Measuring the Involvement Construct6,012 cited
  • 2003eTailQ: dimensionalizing, measuring and predicting etail quality2,295 cited
  • 1992Reconceptualizing the Determinants of Risk Behavior2,057 cited
  • 1960Consumer Behavior as Risk Taking1,879 cited
  • 1975Marketing as Exchange1,648 cited
  • 1971Consumer Rankings of Risk Reduction Methods1,407 cited
  • 1965An Experimental Study of Customer Effort, Expectation, and Satisfaction1,180 cited
  • 1964Perceived Risk and Consumer Decision-Making: The Case of Telephone Shopping927 cited
  • 1974The Role of Risk in Consumer Behavior811 cited
  • n.d.COMPORTAMENTO DO CONSUMIDOR780 cited
  • 1973Perceived Risk and Its Components: A Model and Empirical Test740 cited
  • 2003Métodos de pesquisa em administração688 cited
  • 1967The Major Dimensions of Perceived Risk619 cited
  • 2020Risk as a Forensic Resource381 cited
  • 2005A CONJOINT ANALYSIS OF ONLINE CONSUMER SATISFACTION 1311 cited

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Cited by

  • 2020MODEL EMPIRIS ONLINE TRUST DAN REPEAT PURCHASE PELANGGAN TERHADAP SITUS E-COMMERCE10 cited
  • 2011Study on consumer perception towards online ticketing in Malaysia7 cited
  • 2013THE DETERMINANTS OF INTENTION TO SHOP ONLINE AND EFFECTS OF BRAND EQUITY ON E-STORE PATRONAGE6 cited