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Expectancy Violations Theory

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References

1994A First Look at Communication Theory1,974 cited
2005Theorizing about intercultural communication1,674 cited
1978A COMMUNICATION MODEL OF PERSONAL SPACE VIOLATIONS: EXPLICATION AND AN INITIAL TEST545 cited
1976TOWARD A THEORY OF PERSONAL SPACE EXPECTATIONS AND THEIR VIOLATIONS397 cited
1993Effects of Communication Expectancies, Actual Communication, and Expectancy Disconfirmation on Evaluations of Communicators and Their Communication Behavior359 cited
1992Handbook of Language and Social Psychology322 cited

Cited by

2016Application of Expectancy Violations Theory to communication with and judgments about embodied agents during a decision-making task173 cited
2018Discrimination and the Health of African Americans: The Potential Importance of Intersectionalities155 cited
2020The Human Takes It All: Humanlike Synthesized Voices Are Perceived as Less Eerie and More Likable. Evidence From a Subjective Ratings Study123 cited
2015The Presence of Cell Phones in Romantic Partner Face-to-Face Interactions: An Expectancy Violation Theory Approach105 cited
2024When a Chatbot Disappoints You: Expectancy Violation in Human-Chatbot Interaction in a Social Support Context87 cited
2018Searching for questions, original thoughts, or advancing theory: Human-machine communication80 cited
2022Stigma as Moral Insurance: How Stigma Buffers Firms from the Market Consequences of Greenwashing

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73 cited

2018Operating at a Distance - How a Teleoperated Surgical Robot Reconfigures Teamwork in the Operating Room65 cited

2024The Impact of Machine Authorship on News Audience Perceptions: A Meta-Analysis of Experimental Studies64 cited

2017Sensing Heroes and Villains: Character-Schema and the Disposition Formation Process64 cited

2017Who cares if “service with a smile” is authentic? An expectancy-based model of customer race and differential service reactions61 cited

2019Is the message the medium? How politicians’ Twitter blunders affect perceived authenticity of Twitter communication57 cited

2019An investigation of perceived family phubbing expectancy violations and well-being among U.S. older adults51 cited

2021Why expectations do or do not change after expectation violation: A comparison of seven models48 cited

2021“Toxic atmosphere effect”: Uncivil online comments cue negative audience perceptions of news outlet credibility38 cited

2019The Impact of Moral Expectancy Violations on Audiences’ Parasocial Relationships With Movie Heroes and Villains37 cited