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Process Management Maturity Assessment

22 citations0/0 files storedJournal of the Association for Information Systems

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Business Process Modeling and Analysis Information Technology Governance and Strategy ERP Systems Implementation and Impact

Abstract

This paper outlines a Business Process Management implementation approach in a large international company. It introduces a Process Management Maturity Assessment (PMMA) which was developed to assess the implementation of Business Process Management. The maturity model is based on the assessment of nine categories which comprehensively cover all aspects which impact the success of Business Process Management. Some findings of the first assessment round are presented to illustrate the benefits of the PMMA approach.

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References

1994Business Process Engineering: Reference Models for Industrial Enterprises 2005Towards a Business Process Management Maturity Model 2011Process Management: A Guide for the Design of Business Processes 2006Project Management Maturity Model 2020Geschäftsprozessmanagement in der Praxis 2007An Overview of the Business Process Maturity Model (BPMM)2004A Model for Business Process Management Maturity

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