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Role Of Perceived Value, Customer Expectation, Corporate Image And Perceived Service Quality On The Customer Satisfaction
16 references·3 citing·37 second hop
Role Of Perceived Value, Customer Expectation, Corporate Image And Perceived Service Quality On The Customer Satisfaction (2015)Role Of Perceived Value, Customer Expecta…Satisfaction: a behavioral perspective on the consumer (2010)Satisfaction: a behavioral pe…E‐satisfaction and e‐loyalty: A contingency framework (2003)E‐satisfaction and e‐loyalty:…Consumer perceived value: The development of a multiple item scale (2001)Consumer perceived value: The…Marketing management: analysis. planning. implementation and control (2000)Marketing management: analysi…Customer satisfaction with services: putting perceived value into the equation (2000)Customer satisfaction with se…An assessment of the relationship between service quality and customer satisfaction in the formation of consumers' purchase intentions (1994)An assessment of the relation…The Antecedents and Consequences of Customer Satisfaction for Firms (1993)The Antecedents and Consequen…A Dynamic Process Model of Service Quality: From Expectations to Behavioral Intentions (1993)A Dynamic Process Model of Se…A Dynamic Process Model of Service Quality: From Expectations to Behavioral Intentions (1993)A Dynamic Process Model of Se…The Self-Regulation of Attitudes, Intentions, and Behavior (1992)The Self-Regulation of Attitu…Measuring Service Quality: A Reexamination and Extension (1992)Measuring Service Quality: A …A Multistage Model of Customers' Assessments of Service Quality and Value (1991)A Multistage Model of Custome…Relationship Quality in Services Selling: An Interpersonal Influence Perspective (1990)Relationship Quality in Servi…A Conceptual Model of Service Quality and Its Implications for Future Research (1985)A Conceptual Model of Service…A Cognitive Model of the Antecedents and Consequences of Satisfaction Decisions (1980)A Cognitive Model of the Ante…Coefficient Alpha and the Internal Structure of Tests (1951)Coefficient Alpha and the Int…PENGARUH KUALITAS APLIKASI ESS (EMPLOYEE SELF SERVICE) TERHADAP KEPUASAN KERJA DAN EFEKTIVITAS KINERJA KARYAWAN PADA PT. BPR LESTARI DI BALI (2022)PENGARUH KUALITAS APLIKASI ES…The relationship between service quality, client satisfaction, perceived value and client loyalty: a case study of Fly Emirates (2020)The relationship between serv…Understanding the antecedents of customer loyalty in the Chinese mobile service industry: a push-pull-mooring framework (2014)Understanding the antecedents…Prospect theory: An analysis of decision under risk (1988)Understanding Information Systems Continuance: An Expectation-Confirmation Model1 (2001)Advertising as Information (1974)Breaking Free from Product Marketing (1977)Strategic Management and Marketing in the Service Sector (1984)The Behavioral Consequences of Service Quality (1996)The Theory of Buyer Behavior (1971)Effect of expectation and disconfirmation on postexposure product evaluations: An alternative interpretation. (1977)Disconfirmation of consumer expectations through product trial. (1979)Developing Buyer-Seller Relationships (1987)A Paradigm for Developing Better Measures of Marketing Constructs (1979)SERVQUAL: A multiple-Item Scale for measuring consumer perceptions of service quality (1988)Understanding Customer Experience Throughout the Customer Journey (2016)Specification Tests in Econometrics (1978)Reassessment of Expectations as a Comparison Standard in Measuring Service Quality: Implications for Further Research (1994)SERVPERF versus SERVQUAL: Reconciling Performance-Based and Perceptions-Minus-Expectations Measurement of Service Quality (1994)Some New Thoughts on Conceptualizing Perceived Service Quality: A Hierarchical Approach (2001)Evaluating Structural Equation Models with Unobservable Variables and Measurement Error (1981)Consumer Perceptions of Price, Quality, and Value: A Means-End Model and Synthesis of Evidence (1988)The Competitive Advantage of Nations (1991)Customer perceived value, satisfaction, and loyalty: The role of switching costs (2004)The four levels of loyalty and the pivotal role of trust: a study of online service dynamics (2004)Value-based Adoption of Mobile Internet: An empirical investigation (2005)Structural equation modeling in practice: A review and recommended two-step approach. (1988)An Examination of the Nature of Trust in Buyer-Seller Relationships (1997)A Critical Review of Construct Indicators and Measurement Model Misspecification in Marketing and Consumer Research (2003)Trust and TAM in Online Shopping: An Integrated Model1 (2003)Measurement and prediction (1950)Intraclass correlations: Uses in assessing rater reliability. (1979)The Pittsburgh sleep quality index: A new instrument for psychiatric practice and research (1989)The theory of planned behavior (1991)Conceptualizing, Measuring, and Managing Customer-Based Brand Equity (1993)Customer Loyalty: Toward an Integrated Conceptual Framework (1994)Evolving to a New Dominant Logic for Marketing (2003)Whence Consumer Loyalty? (1999)Whence Consumer Loyalty? (1999)Assessing the effects of quality, value, and customer satisfaction on consumer behavioral intentions in service environments (2000)
this work references cited by second hop

References

  • 1951Coefficient Alpha and the Internal Structure of Tests43,892 cited
  • 1985A Conceptual Model of Service Quality and Its Implications for Future Research21,635 cited
  • 1980A Cognitive Model of the Antecedents and Consequences of Satisfaction Decisions14,475 cited
  • 1992Measuring Service Quality: A Reexamination and Extension10,646 cited
  • 2000Marketing management: analysis. planning. implementation and control6,649 cited
  • 2001Consumer perceived value: The development of a multiple item scale6,635 cited
  • 2010Satisfaction: a behavioral perspective on the consumer6,042 cited
  • 1990Relationship Quality in Services Selling: An Interpersonal Influence Perspective4,760 cited
  • 1993The Antecedents and Consequences of Customer Satisfaction for Firms4,607 cited
  • 1993A Dynamic Process Model of Service Quality: From Expectations to Behavioral Intentions3,422 cited
  • 1991A Multistage Model of Customers' Assessments of Service Quality and Value2,949 cited
  • 2003E‐satisfaction and e‐loyalty: A contingency framework2,306 cited
  • 1992The Self-Regulation of Attitudes, Intentions, and Behavior2,185 cited
  • 1994An assessment of the relationship between service quality and customer satisfaction in the formation of consumers' purchase intentions1,984 cited

Only edges whose both ends are imported exist here. Widen the year window, or show the whole map. Back to the work

  • 2000Customer satisfaction with services: putting perceived value into the equation1,832 cited
  • 1993A Dynamic Process Model of Service Quality: From Expectations to Behavioral Intentions1,518 cited
  • Cited by

    • 2014Understanding the antecedents of customer loyalty in the Chinese mobile service industry: a push-pull-mooring framework36 cited
    • 2020The relationship between service quality, client satisfaction, perceived value and client loyalty: a case study of Fly Emirates23 cited
    • 2022PENGARUH KUALITAS APLIKASI ESS (EMPLOYEE SELF SERVICE) TERHADAP KEPUASAN KERJA DAN EFEKTIVITAS KINERJA KARYAWAN PADA PT. BPR LESTARI DI BALI2 cited