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Is Customer Relationship Management a Success Factor in Electronic Commerce
14 references·10 citing·38 second hop
Is Customer Relationship Management a Success Factor in Electronic Commerce (2004)Is Customer Relationship Management a Suc…Enabling and measuring electronic customer relationship management readiness (2005)Enabling and measuring electr…Internet Integrated Customer Relationship Management a Key Success Factor for Companies in the E-Commerce Arena (2002)Internet Integrated Customer …Implementation Team Responsiveness and User Evaluation of Customer Relationship Management: A Quasi-Experimental Design Study of Social Exchange Theory (2002)Implementation Team Responsiv…Factors for Success in Customer Relationship Management (CRM) Systems (2002)Factors for Success in Custom…Value creation in E‐business (2001)Value creation in E‐businessSuccessful Customer-Relationship Management (2001)Successful Customer-Relations…Electronic Commerce Customer Relationship Management: An Assessment of Research (2001)Electronic Commerce Customer …‘How Did They Get My Name?”: An Exploratory Investigation of Consumer Attitudes Toward Secondary Information Use (1993)‘How Did They Get My Name?”: …Structural Equations with Latent Variables. (1991)Structural Equations with Lat…Problems in the Measurement of Latent Variables in Structural Equations Causal Models (1990)Problems in the Measurement o…On the Evaluation of Structural Equation Models (1988)On the Evaluation of Structur…Evaluating Structural Equation Models with Unobservable Variables and Measurement Error (1981)Evaluating Structural Equatio…Significance tests and goodness of fit in the analysis of covariance structures. (1980)Significance tests and goodne…Review of Psychometric theory (2nd ed.). (1979)Review of Psychometric theory…Histórica revisión sistemática sobre el comercio electrónico en ISI – Web of Knowledge, 1997-2006 (2022)Histórica revisión sistemátic…Electronic Customer Relationship Management Performance: Its Impact on Loyalty from Customers’ Perspectives (2011)Electronic Customer Relations…Organisational justice and customer citizenship behaviour of retail industries (2010)Organisational justice and cu…Internet Technologies, ECRM Capabilities, and Performance Benefits for SMEs: An Exploratory Study (2010)Internet Technologies, ECRM C…Critical factors underpinning the e-CRM activities of SMEs (2010)Critical factors underpinning…Investigating the e‐CRM activities of Irish SMEs (2009)Investigating the e‐CRM activ…Principles for successful aCRM in organizations (2008)Principles for successful aCR…INTERNET TECHNOLOGY: THE STRATEGIC IMPERATIVE (2005)INTERNET TECHNOLOGY: THE STRA…Internet banking: modelling the e‐competence of customers with a text‐analytic CIT approach (2005)Internet banking: modelling t…Assessing the Levels of Knowledge Transfer Within e-Commerce Websites of Tourist Organisations in Africa. (2005)Assessing the Levels of Knowl…11. The Right to Privacy (1890)How information gives you competitive advantage (1985)Summated Rating Scale Construction (1992)The Value of Privacy Assurance: An Exploratory Field Experiment1 (2007)The Digitization of Healthcare: Boundary Risks, Emotion, and Consumer Willingness to Disclose Personal Health Information (2011)Internet Privacy Concerns: An Integrated Conceptualization and Four Empirical Studies1 (2013)The Social Psychology of Groups (1959)Developing Buyer-Seller Relationships (1987)Organizational Learning and Communities-of-Practice: Toward a Unified View of Working, Learning, and Innovation (1991)An evaluation of divergent perspectives on customer relationship management: Towards a common understanding of an emerging phenomenon (2004)Proposing the online community self-disclosure model: The case of working professionals in France and the U.K. who use online communities (2010)Privacy Concerns Versus Desire for Interpersonal Awareness in Driving the Use of Self-Disclosure Technologies: The Case of Instant Messaging in Two Cultures (2011)Construct validity in psychological tests. (1955)Structural equation modeling in practice: A review and recommended two-step approach. (1988)All Symptoms Are Not Created Equal: The Prominent Role of Hyperarousal in the Natural Course of Posttraumatic Psychological Distress. (2004)Conceptualizing and testing formative constructs (2009)Three Concerns With Applying a Bifactor Model as a Structure of Psychopathology (2016)The Discovery of Grounded Theory: Strategies for Qualitative Research. (1968)Case Study Research: Design and Methods (1984)Firm Resources and Sustained Competitive Advantage (1991)Business Model Innovation: Opportunities and Barriers (2009)Business Models, Business Strategy and Innovation (2009)The Business Model: Recent Developments and Future Research (2011)How to use qualitative methods in evaluation (1987)Zero defections: quality comes to services. (1990)Information Systems Success: The Quest for the Dependent Variable (1992)The role of dynamic capabilities in e-business transformation (2003)A CRM performance measurement framework: Its development process and application (2008)A review of customer relationship management: successes, advances, pitfalls and futures (2012)A Reliability Coefficient for Maximum Likelihood Factor Analysis (1973)Cutoff criteria for fit indexes in covariance structure analysis: Conventional criteria versus new alternatives (1999)Common method biases in behavioral research: A critical review of the literature and recommended remedies. (2003)A new criterion for assessing discriminant validity in variance-based structural equation modeling (2014)lavaan : An R Package for Structural Equation Modeling (2012)When to use and how to report the results of PLS-SEM (2018)PSYCHOLOGICAL, EMPOWERMENT IN THE WORKPLACE: DIMENSIONS, MEASUREMENT AND VALIDATION. (1995)An assessment of the use of partial least squares structural equation modeling in marketing research (2011)PLS-SEM: Indeed a Silver Bullet (2011)
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References

  • 1981Evaluating Structural Equation Models with Unobservable Variables and Measurement Error108,884 cited
  • 1988On the Evaluation of Structural Equation Models26,139 cited
  • 1980Significance tests and goodness of fit in the analysis of covariance structures.19,061 cited
  • 1991Structural Equations with Latent Variables.17,443 cited
  • 1979Review of Psychometric theory (2nd ed.).11,425 cited
  • 2001Value creation in E‐business5,565 cited
  • 1993‘How Did They Get My Name?”: An Exploratory Investigation of Consumer Attitudes Toward Secondary Information Use617 cited
  • 2002Implementation Team Responsiveness and User Evaluation of Customer Relationship Management: A Quasi-Experimental Design Study of Social Exchange Theory315 cited
  • 1990Problems in the Measurement of Latent Variables in Structural Equations Causal Models311 cited
  • 2002Factors for Success in Customer Relationship Management (CRM) Systems262 cited
  • 2001Electronic Commerce Customer Relationship Management: An Assessment of Research159 cited
  • 2005Enabling and measuring electronic customer relationship management readiness133 cited
  • 2002Internet Integrated Customer Relationship Management a Key Success Factor for Companies in the E-Commerce Arena122 cited
  • 2001Successful Customer-Relationship Management87 cited

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Cited by

  • 2010Critical factors underpinning the e-CRM activities of SMEs134 cited
  • 2009Investigating the e‐CRM activities of Irish SMEs66 cited
  • 2010Organisational justice and customer citizenship behaviour of retail industries57 cited
  • 2010Internet Technologies, ECRM Capabilities, and Performance Benefits for SMEs: An Exploratory Study47 cited
  • 2005INTERNET TECHNOLOGY: THE STRATEGIC IMPERATIVE40 cited
  • 2011Electronic Customer Relationship Management Performance: Its Impact on Loyalty from Customers’ Perspectives35 cited
  • 2005Assessing the Levels of Knowledge Transfer Within e-Commerce Websites of Tourist Organisations in Africa.22 cited
  • 2008Principles for successful aCRM in organizations21 cited
  • 2005Internet banking: modelling the e‐competence of customers with a text‐analytic CIT approach18 cited
  • 2022Histórica revisión sistemática sobre el comercio electrónico en ISI – Web of Knowledge, 1997-20060 cited