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Key Dimensions of Service Systems in Value-Creating Networks · Study

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ChapterKey Dimensions of Service Systems in Value-Creating Networks

Cristina Mele2011

Chapter2011

Key Dimensions of Service Systems in Value-Creating Networks

Cristina Mele · Francesco Polese

89 citations·0/0 files stored·Service science: research and innovations in the service economy

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Service and Product Innovation Customer Service Quality and Loyalty Corporate Governance and Management

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References

1991The fifth discipline, the art and practice of the learning organization 1988Consumer Perceptions of Price, Quality, and Value: A Means-End Model and Synthesis of Evidence 1995The Knowledge-Creating Company 1998The Knowledge-Creating Company 2007Service-dominant logic: continuing the evolution 1997Customer value: The next source for competitive advantage 2012Gaining and sustaining a competitive advantage 1987Mobilizing Invisible Assets

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2014The uneasy transition from supply chains to ecosystems 2021Think human, act digital: activating data-driven orientation in innovative start-ups 2017Value co-creation as a complex adaptive process 2017Internet of Things: understanding trust in techno-service systems 2012Experience sharing 2022Value creation or value destruction: Conceptualizing the experiential nature of value‐in‐use

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2014Research traditions of innovationarticle · 14 shared references 2011Service and Sciencechapter · 14 shared references 2015Value in Services – A Service Dominant Logic Perspectiveother · 13 shared references 2011Reframing customer value from a dominant logics perspectivearticle · 13 shared references 2018Conceptualizing and communicating value in business markets: From value in exchange to value in usearticle · 12 shared references 2010Advancing Service Science with Service-Dominant Logicchapter · 12 shared references

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Year2011

Typechapter

Published2011-01-01

VenueService science: research and innovations in the service economy

ISSN-L1865-4924

Languageen

Citations89

Files0 public / 0

ShelfService and Product Innovation

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doi10.1007/978-1-4419-8270-4_3

openalex_workW178097389

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2018

On the move towards customer-centric business models in the automotive industry - a conceptual reference framework of shared automotive service systems

2017The viable system perspective of actors in eco-systems