Building a Process Performance Measurement System: Some Early Experiences

Abstract

In order to gain a competitive advantage many companies are engaging in the reorgani zation of their business processes and implementing process-based management. However, the effects of such change programmes are often not readily apparent. Process Performance Measurement Systems (PPMS) can be used to deal with this shortcoming. The authors argue that modern process-oriented organizations need to establish a system which provides comprehensive and timely information on the performance of business processes. Based on the authors' experience with several enterpri ses, an approach to composi ng a sound PPMS is described and conclusions are reported .

Cite this work

No public copy is stored for this record, so only the metadata is cited.

Stored only when both papers are in the corpus — 91 citations exist upstream.

Papers that cite the same references — the relational fallback while embeddings are still backfilling.