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Building a Process Performance Measurement System: Some Early Experiences
8 references·16 citing·35 second hop
Building a Process Performance Measurement System: Some Early Experiences (1999)Building a Process Performance Measuremen…The balanced scorecard: Translating strategy into action (1997)The balanced scorecard: Trans…Goal‐based business process models: creation and evaluation (1997)Goal‐based business process m…The design and implementation of the balanced business scorecard: An analysis of three companies in practice (1996)The design and implementation…Measuring and managing performance in organizations (1996)Measuring and managing perfor…The balanced scorecard--measures that drive performance. (1992)The balanced scorecard--measu…The balanced scorecard : measures that drive performance (1992)The balanced scorecard : meas…The performance measurement manifesto. (1991)The performance measurement m…Quality Planning and Analysis: From Product Development Through Usage (1982)Quality Planning and Analysis…A state of the art and comparison of approaches for performance measurement systems definition and design (2018)A state of the art and compar…Evaluating the effect of best practices for business process redesign: An evidence-based approach based on process mining techniques (2017)Evaluating the effect of best…Process performance measurement system – towards a customer-oriented solution (2015)Process performance measureme…Supply chain performance measurement - an exploratory study (2014)Supply chain performance meas…Are PMS meeting the measurement needs of BPM? A literature review (2013)Are PMS meeting the measureme…Understanding Process Performance Measurement Systems (2011)Understanding Process Perform…Supply Chain Performance Measurement: management models, performance indicators and interoperability (2009)Supply Chain Performance Meas…Project types of business process management (2009)Project types of business pro…Towards an aggregation performance measurement system model in a supply chain context (2007)Towards an aggregation perfor…Monitoring the improvement of an overall industrial performance based on a Choquet integral aggregation☆ (2006)Monitoring the improvement of…Business Process Monitoring & Measurement in a Large Bank: Challenges and Selected Approaches (2006)Business Process Monitoring &…An integrated business improvement system (IBIS) for construction (2005)An integrated business improv…The Enabling Role of Information Technology for Business Performance Management (2004)The Enabling Role of Informat…Information aggregation in industrial performance measurement: rationales, issues and definitions (2004)Information aggregation in in…Aligning Process Automation and Business Intelligence to Support Corporate Performance Management (2004)Aligning Process Automation a…Computer-based Performance Measurement in SMEs: Is there any option? (2000)Computer-based Performance Me…Organization Theory and Design (1983)Using the balanced scorecard as a strategic management system (1996)Development of a performance measurement model for manufacturing companies using the AHP and TOPSIS approaches (2005)Performance measurement in facilities management: driving innovation? (2008)Integrating the Data Envelopment Analysis and the Balanced Scorecard approaches for enhanced performance assessment (2011)The Heart of Enterprise (1980)Process innovation: reengineering work through information technology (1993)Reengineering the corporation: A manifesto for business revolution (1993)On the notion of soft‐goals in business process modeling (2005)B-SCP: A requirements analysis framework for validating strategic alignment of organizational IT based on strategy, context, and process (2006)Requirements-Driven Design and Configuration Management of Business Processes (2007)Providing OLAP (On-line Analytical Processing) to User-Analysts : An IT Mandate (1993)Reengineering the Corporation (1993)The Next Stage of Operational Business Intelligence: Creating New Challenges for Business Process Management (2007)Prescriptive Analytics for Recommendation-Based Business Process Optimization (2014)Business intelligence and organizational performance (2020)The performance measurement revolution: why now and what next? (1999)The balance on the balanced scorecard a critical analysis of some of its assumptions (2000)Performance implications of strategic performance measurement in financial services firms (2003)New Product Quality and Product Development Teams (2000)Developing alternative perspectives for quality in higher education (2003)The roles of firms' motives in affecting the outcomes of ISO 9000 adoption (2011)Performance measurement system design (1995)Performance management: a framework for management control systems research (1999)Clarifying Business Models: Origins, Present, and Future of the Concept (2005)The DeLone and McLean Model of Information Systems Success: A Ten-Year Update (2003)A Strategic Framework for Customer Relationship Management (2005)Measuring Organizational Performance: Towards Methodological Best Practice (2009)A representation of preferences by the Choquet integral with respect to a 2-additive capacity (2010)Combining analytical hierarchy process and Choquet integral within non-additive robust ordinal regression (2015)DEMATEL-modified ANP to evaluate internal hospital supply chain performance (2016)An Organizational Performance Assessment System for Agricultural Research Organizations: Concepts, Methods, and Procedures (2003)Defining and measuring alignment in performance management (2011)Assessing the impact of work environment factors on employee creative performance of fine-dining restaurants (2016)THE IMPACT OF HUMAN RESOURCE MANAGEMENT ON ORGANIZATIONAL PERFORMANCE: PROGRESS AND PROSPECTS. (1996)
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References

  • 1992The balanced scorecard : measures that drive performance12,082 cited
  • 1997The balanced scorecard: Translating strategy into action8,199 cited
  • 1992The balanced scorecard--measures that drive performance.7,979 cited
  • 1991The performance measurement manifesto.1,295 cited
  • 1982Quality Planning and Analysis: From Product Development Through Usage317 cited
  • 1997Goal‐based business process models: creation and evaluation218 cited
  • 1996The design and implementation of the balanced business scorecard: An analysis of three companies in practice135 cited
  • 1996Measuring and managing performance in organizations127 cited

Cited by

  • 2007Towards an aggregation performance measurement system model in a supply chain context117 cited
  • 2004Aligning Process Automation and Business Intelligence to Support Corporate Performance Management81 cited
  • 2006Monitoring the improvement of an overall industrial performance based on a Choquet integral aggregation☆73 cited
  • 2017Evaluating the effect of best practices for business process redesign: An evidence-based approach based on process mining techniques65 cited
  • 2004Information aggregation in industrial performance measurement: rationales, issues and definitions63 cited
  • 2018A state of the art and comparison of approaches for performance measurement systems definition and design

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54 cited
  • 2011Understanding Process Performance Measurement Systems53 cited
  • 2013Are PMS meeting the measurement needs of BPM? A literature review45 cited
  • 2005An integrated business improvement system (IBIS) for construction36 cited
  • 2015Process performance measurement system – towards a customer-oriented solution28 cited
  • 2006Business Process Monitoring & Measurement in a Large Bank: Challenges and Selected Approaches28 cited
  • 2000Computer-based Performance Measurement in SMEs: Is there any option?28 cited
  • 2009Supply Chain Performance Measurement: management models, performance indicators and interoperability24 cited
  • 2009Project types of business process management23 cited
  • 2004The Enabling Role of Information Technology for Business Performance Management21 cited
  • 2014Supply chain performance measurement - an exploratory study18 cited