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Specification of service level agreements, clarifying concepts on the basis of practical research
1 references·3 citing·16 second hop
Specification of service level agreements, clarifying concepts on the basis of practical research (2003)Specification of service level agreements…Qualitative methods in management research (1992)Qualitative methods in manage…Assessing business-IT alignment in networked organizations (2009)Assessing business-IT alignme…CM/sup 3/: service level agreement (2004)CM/sup 3/: service level agre…The IT Service Capability Maturity Model. (1999)The IT Service Capability Mat…Case Study Research: Design and Methods (1991)Communities of practice learning, meaning, and identity (1999)Research Methods in Education (2007)Work flows in life science (2009)Multimodal information presentation for high load human computer interaction (2010)Affective signal processing (ASP) : unraveling the mystery of emotions (2011)Towards mature IT services (1998)Integrating Outsourcing in the Maintenance Process (2002)Managing change in process and people: Combining a maturity model with a competency-based approach (2003)A Process Capability Approach to Information Systems Effectiveness Evaluation (2006)Establishing a Measurement System for IT Service Management Processes: A Case Study (2011)Improving IT Service Desk and Service Management Processes in Finnish Tax Administration: A Case Study on Service Engineering (2012)Towards an Improved IT Service Desk System and Processes: A Case Study (2012)LEADERSHIP IN THE SHAPING AND IMPLEMENTATION OF COLLABORATION AGENDAS: HOW THINGS HAPPEN IN A (NOT QUITE) JOINED-UP WORLD. (2000)The Ethics of Management Research: An Exploratory Content Analysis (2006)Sustainable consumption: green consumer behaviour when purchasing products (2009)
this work references cited by second hop

References

  • 1992Qualitative methods in management research696 cited

Cited by

  • 2004CM/sup 3/: service level agreement48 cited
  • 2009Assessing business-IT alignment in networked organizations42 cited
  • 1999The IT Service Capability Maturity Model.39 cited

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