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The IT Service Capability Maturity Model. · Study

ReportThe IT Service Capability Maturity Model.

Frank Niessink1999

Report1999

The IT Service Capability Maturity Model.

39 citations·0/0 files stored·Data Archiving and Networked Services (DANS)

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Information Technology Governance and Strategy Outsourcing and Supply Chain Management Information Systems Education and Curriculum Development

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References

2003Specification of service level agreements, clarifying concepts on the basis of practical research 1998Towards mature IT services

Cited by

2003Managing change in process and people: Combining a maturity model with a competency-based approach 2006A Process Capability Approach to Information Systems Effectiveness Evaluation 2002Integrating Outsourcing in the Maintenance Process 2004World-class knowledge management: A proposed framework 2007The use of stories and storytelling as knowledge sharing practices : a case study in the South African mining industry

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Details

Year1999

Typereport

Published1999-01-01

VenueData Archiving and Networked Services (DANS)

Languageen

Citations39

Files0 public / 0

ShelfInformation Technology Governance and Strategy

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openalex_workW2770397353

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