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The IT Service Capability Maturity Model.
2 references·5 citing·26 second hop
The IT Service Capability Maturity Model. (1999)The IT Service Capability Maturity Model.Specification of service level agreements, clarifying concepts on the basis of practical research (2003)Specification of service leve…Towards mature IT services (1998)Towards mature IT servicesThe use of stories and storytelling as knowledge sharing practices : a case study in the South African mining industry (2007)The use of stories and storyt…A Process Capability Approach to Information Systems Effectiveness Evaluation (2006)A Process Capability Approach…World-class knowledge management: A proposed framework (2004)World-class knowledge managem…Managing change in process and people: Combining a maturity model with a competency-based approach (2003)Managing change in process an…Integrating Outsourcing in the Maintenance Process (2002)Integrating Outsourcing in th…Competing on the Eight Dimensions of Quality (1987)Information Systems Success: The Quest for the Dependent Variable (1992)The DeLone and McLean Model of Information Systems Success: A Ten-Year Update (2003)Evaluating the Provision of Information System Performance in the Public Education Sector: An Extension of DeLone and McLean Model (2017)Corporate, operational, and information systems strategies: Alignment and firm performance (2020)Management strategies for information technology (1990)Information System Outsourcing Decision Making (1997)Outsourcing information technology, systems, and services (1998)Qualitative methods in management research (1992)CM/sup 3/: service level agreement (2004)Assessing business-IT alignment in networked organizations (2009)Service Quality: A Measure of Information Systems Effectiveness (1995)Measuring Information Systems Service Quality: Lessons From Two Longitudinal Case Studies1 (1998)Integrated change and configuration management (2007)Adoption Factors and Implementation Steps of ITSM in the Target (2009)Critical success factors in aligning IT and business objectives: A Delphi study (2012)A Five-Stage Model of the Mental Activities Involved in Directed Skill Acquisition (1980)Out of the Crisis (1982)Assessing healthcare process maturity: challenges of using a business process maturity model (2015)Application and development of the people capability maturity model level of an organisation (2016)The fifth discipline, the art and practice of the learning organization (1991)SUCCESSFUL KNOWLEDGE MANAGEMENT PROJECTS (1998)Working knowledge: how organizations manage what they know (1998)Case Study Research: Design and Methods (1984)Practical Research: Planning and Design (1990)Exploring internal stickiness: Impediments to the transfer of best practice within the firm (1996)
this work references cited by second hop

References

  • 2003Specification of service level agreements, clarifying concepts on the basis of practical research52 cited
  • 1998Towards mature IT services40 cited

Cited by

  • 2003Managing change in process and people: Combining a maturity model with a competency-based approach38 cited
  • 2006A Process Capability Approach to Information Systems Effectiveness Evaluation17 cited
  • 2002Integrating Outsourcing in the Maintenance Process15 cited
  • 2004World-class knowledge management: A proposed framework12 cited
  • 2007The use of stories and storytelling as knowledge sharing practices : a case study in the South African mining industry7 cited

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