A Process Capability Approach to Information Systems Effectiveness Evaluation

Abstract

While defining or measuring the effectiveness of the information systems (IS) function has proven complicated, further effort on refining IS assessment is essential for the effective management and continuous improvement of both the IS function and the organisation. In addition, an effort to investigate the relationships among the established IS assessment tools to better reconcile their existing differences is warranted. This paper aims to clearly differentiate the notions of 'Software' from 'Information Systems'. A new IS assessment model is proposed to provide a more holistic view on how IS quality may be assessed by means of a process capability understanding of evaluating IS effectiveness within the organisational context.

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