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A Process Capability Approach to Information Systems Effectiveness Evaluation
5 references·2 citing·22 second hop
A Process Capability Approach to Information Systems Effectiveness Evaluation (2006)A Process Capability Approach to Informat…The DeLone and McLean Model of Information Systems Success: A Ten-Year Update (2003)The DeLone and McLean Model o…The DeLone and McLean Model of Information Systems Success (2003)The DeLone and McLean Model o…The IT Service Capability Maturity Model. (1999)The IT Service Capability Mat…Information Systems Success: The Quest for the Dependent Variable (1992)Information Systems Success: …Competing on the Eight Dimensions of Quality (1987)Competing on the Eight Dimens…Corporate, operational, and information systems strategies: Alignment and firm performance (2020)Corporate, operational, and i…Evaluating the Provision of Information System Performance in the Public Education Sector: An Extension of DeLone and McLean Model (2017)Evaluating the Provision of I…Understanding Information Technology Usage: A Test of Competing Models (1995)The balanced scorecard: Translating strategy into action (1997)Design science in information systems research (2004)Design Science in Information Systems Research1 (2004)Technology Acceptance Model 3 and a Research Agenda on Interventions (2008)Development of a Tool for Measuring and Analyzing Computer User Satisfaction (1983)Delivering quality service: balancing customer perceptions and expectations (1990)Towards mature IT services (1998)Integrating Outsourcing in the Maintenance Process (2002)Managing change in process and people: Combining a maturity model with a competency-based approach (2003)Specification of service level agreements, clarifying concepts on the basis of practical research (2003)World-class knowledge management: A proposed framework (2004)Coefficient Alpha and the Internal Structure of Tests (1951)Structural equation modeling in practice: A review and recommended two-step approach. (1988)Dynamic capabilities and strategic management (1997)Review : Knowledge Management and Knowledge Management Systems: Conceptual Foundations And Research Issues1,2 (2001)Defining information systems as work systems: implications for the IS field (2008)An empirical study on behavioural intention to reuse e‐learning systems in rural China (2011)On the biology of technostress (2012)Consumer Perceptions of Price, Quality, and Value: A Means-End Model and Synthesis of Evidence (1988)The Capabilities of Market-Driven Organizations (1994)Performance measurement system design (1995)
this work references cited by second hop

References

  • 2003The DeLone and McLean Model of Information Systems Success: A Ten-Year Update12,745 cited
  • 1992Information Systems Success: The Quest for the Dependent Variable10,815 cited
  • 1987Competing on the Eight Dimensions of Quality1,691 cited
  • 2003The DeLone and McLean Model of Information Systems Success158 cited
  • 1999The IT Service Capability Maturity Model.39 cited

Cited by

  • 2020Corporate, operational, and information systems strategies: Alignment and firm performance11 cited
  • 2017Evaluating the Provision of Information System Performance in the Public Education Sector: An Extension of DeLone and McLean Model5 cited

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