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The Service Quality Experience of International Students: The Case of a Selected Higher Education Institution in South Africa
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The Service Quality Experience of International Students: The Case of a Selected Higher Education Institution in South Africa (2014)The Service Quality Experience of Interna…The impact of service contact type and demographic characteristics on service quality perceptions (2008)The impact of service contact…SERVICE QUALITY ASSESSMENT IN A GREEK HIGHER EDUCATION INSTITUTE (2008)SERVICE QUALITY ASSESSMENT IN…Brewing service quality in higher education (2008)Brewing service quality in hi…Why build a customer relationship management capability? (2007)Why build a customer relation…Prioritizing service quality dimensions (2007)Prioritizing service quality …Effects of service quality dimensions on behavioural purchase intentions (2007)Effects of service quality di…Customer service quality in the Greek Cypriot banking industry (2005)Customer service quality in t…Perception of Quality in Higher Education (2004)Perception of Quality in High…Service Management: Operations, Strategy, Information Technology (2003)Service Management: Operation…Are they being served? Student expectations of higher education (2003)Are they being served? Studen…Students’ preferences for university: a conjoint analysis (2002)Students’ preferences for uni…Service Quality Evaluation in the Higher Education Sector: An Empirical Investigation of Students' Perceptions (2002)Service Quality Evaluation in…Service Management -Operations Strategy, and Information Technology- A. Fitzsimmons & Mona J. Fitzsimmons 지음 McGraw-Hill Inc, 2001 (2002)Service Management -Operation…Principles of service marketing and management (1999)Principles of service marketi…Total Quality Management Applied to Engineering Education (1994)Total Quality Management Appl…A Conceptual Model of Service Quality and Its Implications for Future Research (1985)A Conceptual Model of Service…Consumer Perceptions of Price, Quality, and Value: A Means-End Model and Synthesis of Evidence (1988)SERVQUAL: A multiple-Item Scale for measuring consumer perceptions of service quality (1988)Quality of Service in Public Transport Based on Customer Satisfaction Surveys: A Review and Assessment of Methodological Approaches (2014)Drivers of customer satisfaction with public transport services (2015)Customer perceptions of quality of service in public transport: Evidence for bus transit in Scotland (2016)Measuring Service Quality: A Reexamination and Extension (1992)Customer satisfaction and loyalty in Malaysian Islamic banks:a PAKSERV investigation (2015)Measuring patients’ healthcare service quality perceptions, satisfaction, and loyalty in public and private sector hospitals in Pakistan (2016)Service quality, customer satisfaction and customer value: holistic determinants of loyalty and word-of-mouth in services (2021)Coefficient Alpha and the Internal Structure of Tests (1951)Evaluating Structural Equation Models with Unobservable Variables and Measurement Error (1981)Firm Resources and Sustained Competitive Advantage (1991)Service Quality in Multichannel Services Employing Virtual Channels (2006)Social media technology usage and customer relationship performance: A capabilities-based examination of social CRM (2013)The antecedents of customer loyalty: A moderated mediation model of customer relationship management quality and brand image (2016)Advertising as Information (1974)Breaking Free from Product Marketing (1977)Strategic Management and Marketing in the Service Sector (1984)The Scree Test For The Number Of Factors (1966)The Behavioral Consequences of Service Quality (1996)A review of twenty years of SERVQUAL research (2009)Service quality effect on satisfaction and word of mouth in the health care industry (2009)Research on the influence of after-sales service quality factors on customer satisfaction (2020)Competing on the Eight Dimensions of Quality (1987)Organizational culture and leadership (2012)The effects of motivation in education (2012)Effect of student perceived service quality on student satisfaction, loyalty and motivation in Indian universities (2016)Managing Service Organizations: Does Having a “Thing” Make a Difference? (2002)Information Sources for Travel Decisions: Toward a Source Process Model (2004)Web reviews influence on expectations and purchasing intentions of hotel potential customers (2013)International students' decision‐making process (2006)Universities in a competitive global marketplace (2006)University and course choice (2006)A case for service systems engineering (2003)The Labor Illusion: How Operational Transparency Increases Perceived Value (2011)A Meta‐Analytic Structural Model of Dispositonal Affectivity and Emotional Labor (2012)Customer satisfaction and its measurement in hospitality enterprises (1999)Service quality, customer satisfaction, and behavioral intentions in the service factory (2006)The evolution of the intellectual structure of operations management—1980–2006: A citation/co‐citation analysis (2008)
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References

  • 1985A Conceptual Model of Service Quality and Its Implications for Future Research21,635 cited
  • 2003Service Management: Operations, Strategy, Information Technology1,086 cited
  • 1999Principles of service marketing and management687 cited
  • 2002Students’ preferences for university: a conjoint analysis534 cited
  • 2007Why build a customer relationship management capability?524 cited
  • 2005Customer service quality in the Greek Cypriot banking industry296 cited
  • 2002Service Management -Operations Strategy, and Information Technology- A. Fitzsimmons & Mona J. Fitzsimmons 지음 McGraw-Hill Inc, 2001248 cited
  • 2007Prioritizing service quality dimensions179 cited
  • 2004Perception of Quality in Higher Education171 cited
  • 2007Effects of service quality dimensions on behavioural purchase intentions142 cited
  • 2008Brewing service quality in higher education134 cited
  • 2008The impact of service contact type and demographic characteristics on service quality perceptions127 cited
  • 2002Service Quality Evaluation in the Higher Education Sector: An Empirical Investigation of Students' Perceptions123 cited
  • 2008SERVICE QUALITY ASSESSMENT IN A GREEK HIGHER EDUCATION INSTITUTE116 cited
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Total Quality Management Applied to Engineering Education
107 cited
  • 2003Are they being served? Student expectations of higher education63 cited
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