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Cited by

• 2007Display rules versus display autonomy: Emotion regulation, emotional exhaustion, and task performance in a call center simulation.515 cited
• 2007Service with a smile: Do emotional intelligence, gender, and autonomy moderate the emotional labor process?437 cited
• 2011Free to be you and me: A climate of authenticity alleviates burnout from emotional labor.423 cited
• 2009Emotional labor and leadership: A threat to authenticity?408 cited
• 2011Psychological capital as a moderator between emotional labor, burnout, and job satisfaction among school teachers in China.351 cited
• 2010Willing and able to fake emotions: A closer examination of the link between emotional dissonance and employee well-being.350 cited
• 2011Emotional display rules as work unit norms: A multilevel analysis of emotional labor among nurses.346 cited
• 2018Emotional Labor and Burnout: A Review of the Literature307 cited
• 2009A predictive study of emotional labor and turnover262 cited
• 2011Relationships between emotional labor, job performance, and turnover258 cited
• 2007The effects of emotional intelligence on job performance and life satisfaction for the research and development scientists in China255 cited
• 2011Why do overqualified incumbents deviate? Examining multiple mediators.238 cited
• 2010Emotional labor, strain, and performance: Testing reciprocal relationships in a longitudinal panel study.